Senior IT Engineer

Role Name:
Senior IT Engineer

Location:
Havering Campuses (Ardleigh Green, Havering Sixth Form, and Rainham).

Pay Range: £46,206 - £47,765 per annum. Placement on the scale will depend on skills, experience, and qualifications.

Hours and weeks: 35 hrs per week, 52 weeks per year.

Contract Type:
Permanent

Position

Start Date:

ASAP

Join one of the UK's largest further education providers and play a key role in delivering reliable, high-quality IT services across a busy and diverse college environment. This is an excellent opportunity for a technically skilled IT professional to take ownership of complex technical issues, support critical infrastructure, and help shape the delivery of IT services while mentoring junior colleagues.

As a Senior IT Engineer, you will be responsible for supporting and maintaining the College's IT infrastructure, including networks, servers, end-user devices and Microsoft 365 services. You will act as a senior escalation point for technical issues, lead the resolution of complex incidents, and provide guidance and mentoring to Engineers and Technicians. This is a highly hands-on role combining day-to-day operational support with advanced troubleshooting, system administration and project delivery.

• Act as the senior technical escalation point for complex IT incidents, ensuring issues are diagnosed, resolved and communicated effectively.
• Provide technical leadership, mentoring and guidance to Engineers and Technicians.
• Support and administer the College's network infrastructure, including switches, firewalls, Wi-Fi and connectivity services.
• Support Microsoft 365, Active Directory, Windows devices, Apple Macs, IP telephony systems and end-user technologies.
• Assist with software deployment and device management using tools such as SCCM and Jamf.
• Maintain accurate IT asset records and configuration information.
• Deliver technical projects and work collaboratively with colleagues, users and external suppliers to achieve successful outcomes.
• Provide excellent customer service and ensure support issues are managed through to resolution.

• An experienced IT professional with strong hands-on expertise across infrastructure, networking and end-user support.
• Skilled in Windows administration, Active Directory, Microsoft 365, Apple Mac support, networking and IP telephony.
• Confident diagnosing and resolving complex technical issues in a fast-paced operational environment.
• A proactive problem solver who takes ownership of incidents and projects through to completion.
• An effective communicator who can build strong relationships with both technical and non-technical stakeholders.
• A team player with the ability to mentor others, share knowledge and contribute to continuous improvement.
• Experience with technologies such as VMware, SCCM, Jamf, Veeam, Omnissa Horizon or Linux would be advantageous.

• Pension:
  New City College provides a career average pension scheme for all staff (TPS or LGPS)
• Accessibility:
  All college sites are easily accessible for wheelchair users and via public transport (bus, DLR, or tube).
• On-Site Facilities:
  Free access to on-site gym facilities at some campuses and on-site cafes serving subsidised food and drinks.
• Staff Development:
  Five CPD (Continuing Professional Development) days per year, with access to industry-standard facilities and a collaborative working environment. Leading to opportunities for career advancement and professional development in a supportive setting.
• Financial Perks:
  Interest‑free loans for annual travel season tickets. Health cash plan (reimbursement for dental, optical, and therapy treatments) and a completely confidential Employee assistance program.
• Discounts:
  Save money on day‑to‑day expenses,…