ServiceNow Architect Job Central London area,Farringdon England UK,IT/Tech

Farringdon, United Kingdom | Posted on 30/01/2026

We provide end-to-end IT solutions and services including Applications services, Data & Analytics services, AI/ML Technologies and Professional services in the UK and EU market.

Job Description

We are looking for Service Now Architect for one of our renowned IT client based in London, UK.

Role:
Service Now Architect

Location:

London, UK

Is it Permanent/

Contract:

Permanent

Is it Onsite/Remote/Hybrid:
Onsite

Role Overview

We are seeking an experienced Service Now Architect to lead the solution design, architecture, and implementation of enterprise Service Now platforms. The role requires deep technical expertise across multiple Service Now modules, strong architectural judgment, and the ability to drive best practices while delivering scalable, high-quality solutions.

Key Responsibilities

Lead the solutioning, design, and implementation of Service Now modules including ITSM, ITOM, HAM, SAM, SPM, IRM, BCM, and HRSD.
Define Service Now architecture aligned with enterprise standards, scalability, and performance requirements.
Review existing implementations and provide best-practice recommendations aligned with Service Now OEM guidelines.
Design domain separation strategies, including process and data flows across multiple domains.

Configuration & Development

Lead configuration and customization of Service Now instances.
Design and modify forms, workflows, scripts, transform maps, service maps, SLAs, web services, and inbound email actions.
Develop and maintain custom applications and reusable components.
Design, enhance, and maintain Service Now Service Portal, including widget creation.
Implement solutions using Flow Designer, Integration Hub, and Orchestration.

Integrations & ITOM

Design and implement integrations between Service Now and third-party systems, including CMDB and event management tools.
Architect and manage ITOM solutions, including Discovery, Service Mapping, and Event Management.
Manage and support MID Server architecture and deployments.

Operations, Performance & Governance

Monitor platform health, usage, performance, and compliance.
Implement and manage Performance Analytics dashboards and reporting.
Ensure adherence to Service Now best practices and platform governance.
Stay current with new Service Now releases, features, and capabilities.
Act as a technical leader and advisor to delivery teams and stakeholders.
Collaborate with cross-functional teams to ensure successful delivery and adoption.
Demonstrate a proactive, self-driven approach with a focus on innovation and continuous improvement.

Required Skills & Experience

8+ years of hands-on experience with Service Now.
10+ years of experience within the IT industry.
Strong expertise across Service Now modules including ITSM, ITOM, HAM, SAM, IRM, BCM, SPM, and HRSD.
Proven experience in custom application development on Service Now.
Strong knowledge of Service Portal, scripting, and advanced configurations.
Experience with LDAP, Active Directory, and SSO integrations.
Solid understanding of enterprise ITSM processes and workflows.
Excellent communication, problem-solving, and stakeholder management skills.

Certifications & Education

Service Now Certified System Administrator (CSA).
Certified Implementation Specialist (CIS) - ITSM.
CIS in Discovery / Service Mapping / Event Management.
Bachelor's degree or equivalent combination of education and experience.