Service Assurance & Performance Insights Lead
Listed on 2026-10-11
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IT/Tech
Information Security & Data Protection
M&S is seeking a Analyst to analyze supplier incidents and service disruptions, translating complex data into clear insights for diverse audiences. You will monitor performance against SLAs and drive corrective actions, coordinating with multiple teams to improve service stability and supplier accountability.
This role emphasizes storytelling with data, cross-functional collaboration, and ongoing governance participation to help the business and suppliers deliver reliable, high-quality services.
This posting is for the Service Assurance & Performance Insights Lead role at M& S, based in City of Westminster, England, United Kingdom.
Full responsibilities and requirements are described in the listing above.
Learn more about the Service Assurance & Performance Insights Lead role in the description above.
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