IT Support - IR35 Job Central London area,City Of London England UK,IT/Tech

Position: IT Support - Inside IR35
Location: City Of London

IT Support - 3 month contract inside IR35 - £250 per day

We are working with a growing organisation to recruit an IT Support Engineer to join their expanding internal IT team. This is a hands-on, user-focused role supporting users across multiple sites, with a varied workload covering day-to-day technical support, device management, onboarding and system maintenance.

As an IT Support Engineer, you’ll be a key point of contact for users across the business, providing responsive and professional support and taking ownership of issues through to resolution. You’ll work within a busy helpdesk environment, managing and prioritising tickets, diagnosing and resolving hardware, software and network issues and ensuring requests are dealt with within agreed SLAs.

You’ll have a broad remit, from installing and configuring hardware, software and peripherals through to building and preparing computers and mobile devices for new starters. You’ll also support onboarding and offboarding, carry out proactive system maintenance, assist with updates and patching, and maintain accurate technical documentation. You’ll work closely with the wider IT team to escalation and resolve more complex issues where required.

Key

Skills & Experience

We’re looking for an IT Support professional with a strong technical foundation and a genuine passion for providing excellent user support. Ideally, you’ll have experience with:

Microsoft 365
Microsoft Intune
Windows Autopilot
Windows desktop support
Hardware and software troubleshooting
Device setup and configuration
User onboarding and offboarding
Basic networking, including DNS, DHCP, IP configuration and Wi-Fi troubleshooting
Helpdesk and ticketing systems
System monitoring, maintenance and patching

Just as importantly, you’ll be a strong communicator with a customer-focused approach. You’ll be comfortable working in a busy environment, managing competing priorities and explaining technical issues clearly to non-technical users. We’re particularly interested in someone who is proactive, technically curious and keen to continue developing their skills as the IT function grows.