Information Technology Technician

Full time role, London office based, 5-day week.

At its heart Inno Vent is an IT Equipment leasing business. What is different about us is that we have created a circular economy proposition where 2 and 3 year old laptops, desktops and tablets, initially leased to corporate and commercial businesses, are returned, refurbished and then re-rented to a secondary customer. By using and reusing IT equipment we reduce waste, expand the use of IT to second and subsequent customers and improve our environmental footprint while making an ethical profit.

“2nd Life IT” is our simple proposition was to provide refurbished and remanufactured laptops, desktops, tablets and Apple equipment either as a cash sale or as a “Device as a Service” subscription at a fraction of the cost of new equipment.

All our 2nd Life equipment has been remanufactured or refurbished to a very high standard both functionally and cosmetically and comes with the peace of mind of a “swap out” return to base warranty.

As a result of the expansion of our 2nd Life proposition over the last five years, we now need additional technical and engineering resources for our London office to support our solution.

We are seeking a proactive and detail-oriented IT Technician with a technical background in the repair and refurbishment of laptops, mobile and other IT assets. The ideal candidate will have hands‑on experience in repairing laptop and mobile devices, along with exposure in supporting the underlying operating systems (Windows 11, MacOS, Android, Apple iOS).

You will join an expanding team of technicians, providing IT services to our customer base. These services include the refurbishment of 2nd Life devices to an agreed standard, repair or replacement of devices under warranty, and inspection and grading of devices on return at the end of a lease period.

You will work closely with the Head of Remarketing, Technology Services Manager, Remarketing Operations Manager, Senior Technician and fellow IT Technicians based in our London office and interact with our enthusiastic and vigorous sales team, along with the Directors and Senior Management.

The heart of our business is service delivery. It’s what differentiates our business from others.

It’s a tough ask, but this is the aspiration for our business and one that you should work with the rest of the Inno Vent team to strive to achieve.

Below is an outline of the role, the different aspects of the role, and examples of the work required.

• Unpack and check end of lease IT equipment returns from clients.
• Run Aiken Workshop Diagnostics Tools to check and identify faults with equipment.
• Identify missing equipment and damages, advise Remarketing Administration team in identifying the recharge costs.
• Use Aiken software to securely data purge devices and reload Operating Systems, update software, BIOS, patches and drivers.
• Technically grade devices on return from customers to decide on repair, refurbishment or spares.

• Repair customer devices, either under warranty or as a chargeable service.
• Prepare cost estimates for the repair of devices.
• Troubleshoot device issues to operating system level.
• Update customers on the status of their repairs.
• Liaise with couriers to organise collections and deliveries of repaired devices to customers.
• Work with the Technical Services team to refurbish laptops and other devices for resale, or client devices for reuse, to an agreed standard and quality.
• Refurbishment work will include vinyl coating laptops, upgrading memory and storage,…