IAM Service Operations Engineer

Netcompany is one of the fastest growing technology companies in the UK, recognised for disrupting the marketplace and helping to transform the IT sector. We deliver IT Transformation and Delivery services to some of the most well-known organisations in the UK and can count 18% of the FTSE 100 as clients, delivering services across several different sectors.

Netcompany have ambitious growth plans for the next few years and will continue to win and deliver multi-million-pound projects, offering a fantastic opportunity for all members of staff to grow with us and carve out a challenging, successful and rewarding career

The role is primarily focused on Identity and Access Management (IAM) operations, supporting the day-to-day management of user identities, access provisioning, access governance, and certification activities. The position involves working within a service mailbox to manage SailPoint Identity Now incidents, service requests, cloud engineering account requests, custom group package requests within Azure, and the delivery of periodic access certification campaigns. The role operates within established support and delivery processes, including incident management, request fulfilment, access reviews, certification campaigns, reporting, change management, automation development, and collaboration with internal support teams to maintain secure and compliant access controls.

• Experience supporting Identity and Access Management processes within an enterprise environment.
• Experience working with SailPoint Identity Now for identity governance, provisioning, access management, and certification activities.
• Experience managing service requests and incidents through Service Now.
• Experience creating and maintaining access-related reports, dashboards, and audit information.
• Understanding of joiner, mover, and leaver processes and access lifecycle management.
• Experience raising and managing change requests in accordance with organisational change controls.
• Experience conducting and coordinating access certification campaigns, including reviewer engagement, remediation tracking, and audit evidence collection.
• Experience developing or supporting automation using SailPoint workflows and Service Now integrations to improve IAM operational efficiency.
• Experience working within an Agile environment (sprint planning, backlog refinements and retrospectives).

• Working knowledge of SailPoint Identity Now, including access requests, certification campaigns, reporting, workflows, and administration.
• Experience managing service mailboxes and prioritising workloads based on business impact and SLA requirements.
• Ability to investigate and resolve SailPoint Identity Now incidents and access-related issues.
• Experience processing cloud engineering account requests and custom Azure group package requests.
• Familiarity with Service Now incident, request, change, and workflow management processes.
• Experience configuring and administering certification campaigns within SailPoint Identity Now.
• Knowledge of Service Now and SailPoint integration capabilities, including automation of access reviews, request fulfilment, notifications, escalations, and reporting activities.
• Ability to create reports and analyse identity governance data using SailPoint and Service Now.
• Good documentation and record-keeping skills for audit and compliance purposes.
• Strong communication and stakeholder management skills.
• Ability to work independently while collaborating with technical and business teams.

• SC-900:
  Microsoft Security, Compliance, and Identity Fundamentals.
• AZ-900:
  Microsoft Azure Fundamentals.
• ITIL Foundation certification for incident, request, and change management…