IT Support Technician​/Field Engineer

Join a supportive, growing technology team delivering onsite and remote IT support to professional-services clients. This varied role suits a confident Windows and Mac troubleshooter who enjoys client contact, problem-solving and continuous learning.

This role is officially known as an IT Field Engineer

If you’ve also worked in the following roles, we’d also like to hear from you: IT Field Engineer, IT Support Technician, Desktop Support Engineer, Technical Support Engineer, Technical Support Analyst, IT Technician, Helpdesk Analyst, Service Desk Analyst

Benefits include private healthcare after probation, certification support, 40% off gym membership and a birthday day off.

SALARY: £40,000 to £45,000 per annum (depending on experience) + Benefits

LOCATION: Hybrid - Working 4 days from client sites or the City of London office (Farringdon / Chancery Lane EC1N) and 1 day from home

JOB TYPE: Full-Time, Permanent

This is a varied opportunity to build trusted client relationships while solving hands-on technical challenges across Central London and beyond.

The IT Support Technician / Field Engineer provides onsite and remote support across Windows, Mac, Office 365, mobile devices and cloud platforms, helping clients keep systems secure and current.

Working with technical leads, account managers and wider technical teams, the IT Support Technician / Field Engineer contributes to client IT strategy, service improvement and accurate documentation.

With training, mentorship and certification support available, the IT Support Technician / Field Engineer can develop technical knowledge while delivering a high standard of customer service.

Your duties as the IT Support Technician / Field Engineer include:

• Client Support and Relationships: Provide professional onsite and remote IT support, building trusted client relationships through clear, patient and timely communication

• Technical Troubleshooting: Diagnose and resolve issues across Windows and Mac desktops, laptops, mobile devices, Office 365 and cloud platforms

• Site Visits and System Care: Complete scheduled and ad-hoc client visits, helping keep systems secure, up to date and aligned with best practice

• Office 365 Support: Support Outlook, One Drive, SharePoint, Teams and Intune, including multifactor authentication, Conditional Access and compliance policies

• Infrastructure and Networking: Troubleshoot Active Directory, DNS, DHCP, Wi-Fi, firewalls, routers and related Windows server elements

• Email and Peripheral Support: Troubleshoot email routing, spam filtering, mail tracing and printer issues, liaising with third-party vendors where required

• IT Strategy and Improvement: Work with technical leads to implement client IT strategies, identify service improvements and share useful feedback

• Documentation and Knowledge: Maintain accurate client documentation and contribute to the technical knowledge base

• Professional Development: Keep technical knowledge and relevant Microsoft certifications current, including emerging technologies

• Client Site Travel: Attend client sites mainly around Central London, with some wider UK travel as required

• Previous professional IT support experience across onsite and remote environments

• Strong Windows 10 and 11 and Mac troubleshooting skills

• Knowledge of Office 365, including Outlook, One Drive, SharePoint, Teams and Intune

• Understanding of core Windows server technologies, including Active Directory, DNS and DHCP

• Ability to troubleshoot and configure Wi-Fi, firewalls and routers

• Understanding of multifactor authentication, Conditional Access, compliance policies, email routing, spam filtering and mail tracing

• Ability to resolve printer issues and work…