IT Service Desk Level 3 Apprenticeship - CVC

Gain hands-on experience in service desk support, hardware and Microsoft 365 as part of a global helpdesk.

• You will become an integral part of our Global Service Desk, supporting our UK offices with hardware-related requests, equipment builds, walk-up support, laptop deployments, hardware disposals and other first-line IT tasks.
• Alongside gaining practical workplace experience, you will complete an 18-month structured Cloud Support Specialist apprenticeship, developing the technical and professional skills needed to become well-rounded IT Support Engineers.
• As you progress, we will consider granting you the required permissions to complete more in-depth technical work, but this would be based on skill, experience, knowledge, and operational requirements.

• A genuine passion for technology and a desire to build a long-term career in IT.
• Good general IT literacy and confidence using Windows, Microsoft 365 and everyday technology.
• Strong attention to detail and the ability to follow documented processes accurately.
• Excellent communication skills, both written and verbal.
• A customer-focused mindset with a willingness to provide exceptional service.
• Professional, approachable and confident interacting with colleagues at all levels of the business.
• A positive attitude with a willingness to learn, ask questions and accept feedback.
• Strong organisational and time management skills, with the ability to manage multiple tasks in a fast-paced environment.
• Ability to work both independently and as part of a collaborative team.
• Demonstrates accountability, reliability and a strong work ethic.
• Comfortable performing practical hands-on tasks such as laptop builds, hardware deployments, equipment collections and hardware disposals.
• Able to follow security, health & safety and data handling procedures when working with IT equipment.
• Willingness to travel between local office sites when required.

• Curious and naturally inquisitive.
• Enthusiastic about learning new technologies.
• Calm under pressure.
• Resilient and adaptable.
• Friendly and approachable.
• Proactive and willing to take initiative.
• Comfortable working in a busy, constantly changing environment.
• Proud of delivering high-quality work.

• Previous experience in a customer service, retail, hospitality or support role.
• Personal interest in technology through hobbies, home labs, gaming, building PCs or self-study.
• Exposure to basic IT concepts such as networking, Windows troubleshooting or Microsoft 365.
• Any IT-related qualifications (GCSE/A-Level Computer Science, CompTIA ITF+, Google IT Support, etc.).
• Awareness of cloud technologies such as Microsoft Azure or AWS.

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject

9am - 5pm

• Pension
• Global private medical insurance
• Leisure travel insurance
• Health screening
• Mental health support through a confidential support service
• Employee assistance programme
• Cycle to Work scheme
• Give as you earn
• Season ticket loan
• Discretionary bonus

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

CVC is a leading global private markets manager focused on private equity, secondaries, credit and infrastructure with a global network of 30 local offices and €212 billion of assets under management.