Head of End User Services

Develop and deliver the End User Services strategy and multi-year roadmap aligned to Elsevier and Technology Infrastructure & Operations priorities.

Translate strategic objectives into measurable operational outcomes, balancing transformation with operational excellence.

Drive adoption of emerging technologies, including AI and automation, to enhance colleague experience and business performance.

Establish governance and operating models for responsible AI adoption, balancing innovation with security, compliance and risk management.

Lead global Engineering, Enterprise Engineering, Network Engineering, Service Assurance, Service Delivery and 24/7 Tech Desk teams.

Drive service quality, resilience, security and operational performance through robust governance, metrics and continuous improvement.

Lead strategic initiatives across digital workplace technologies, collaboration platforms, cloud services, device management and AI-enabled solutions.

Manage budgets, resources, investment priorities and vendor relationships to deliver sustainable business outcomes.

Significant experience leading large-scale technology operations within a complex global organisation.

Proven ability to develop strategy while delivering operational excellence across multiple technology disciplines.

Strong knowledge of digital workplace technologies, cloud services, IT service management, governance and information security.

Experience leading technology and organisational transformation, including AI-enabled capabilities.

Strong stakeholder management, communication and influencing skills.

Commercial and financial acumen, including budget, resource and vendor management.

Track record of building inclusive, high-performing teams.

Sound judgement on the practical application of AI and experience developing AI capability within organisations.

Other

Certifications:

ITIL preferred

BS Engineering/Computer Science or equivalent experience required

Language:
English (fluent). Additional languages are a plus.

Travel:
Up to 20% (domestic and international).

We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance, and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

Working Pattern Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.

A global leader in information and analytics, we help researchers and healthcare professionals’ advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice.

At Elsevier, your work contributes to the world's grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world. We know your well-being and happiness are key to a long and successful career.

We are delighted to offer country specific benefits.  to access benefits specific to your location.

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

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RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive. Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients;

businesses and governments prevent fraud; consumers access…