ServiceNow HRSD Solution Architect
Listed on 2026-10-26
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IT/Tech
IT Consultant, Systems Analyst, Systems Engineer, IT Project Manager
Remote
We are seeking a Service Now HRSD Solution Architect our Government client on a remote basis.
The Service Now HRSD Solution Architect role will be an initial 6 month contract paying between £650 - £750/Day Inside IR35.
This role is inside IR35 - Due to the service of the role it will now be based on an Umbrella solution.
Role Profile:The Service Now HRSD Solution Architect is responsible for leading the transformation of an existing HR Service Delivery implementation towards a scalable, maintainable, and Service Now best practice aligned operating model. The role focuses on reducing customisation, eliminating technical debt, increasing adoption of out-of-the-box capabilities, and ensuring the platform can be upgraded and enhanced efficiently.
The architect will work closely with HR, HRSD Product Owner, Platform Team, and Service Now stakeholders to assess the current state, define the target-state architecture, and deliver a roadmap that maximises platform value while minimising complexity.
- Assess the existing HRSD implementation, including customisations, integrations, workflows, and data models.
- Identify areas of technical debt, unsupported design patterns, and upgrade risks.
- Review current HR processes against Service Now leading practices.
- Evaluate HRSD performance, maintainability, and user experience.
- Lead the transition from heavily customised solutions to Service Now out-of-the-box functionality where appropriate.
- Challenge existing requirements and historical design decisions.
- Develop strategies to retire bespoke workflows, scripts, and catalogue items.
- Ensure future solutions follow a configure-before-customise approach.
- Define the HRSD architecture roadmap.
- Design scalable solutions aligned with Service Now product strategy and roadmap.
- Establish HRSD governance standards, architectural principles, and design patterns.
- Ensure alignment with enterprise architecture standards.
- Identify opportunities to leverage:
- Employee Journey Management
- Knowledge Management
- Case Management
- HR Agent Workspace
- Drive process harmonisation across HR functions.
- Implement HRSD architecture governance and design review processes.
- Establish HRSD standards for configuration, development, integration, and security.
- Support HRSD upgrade readiness and release management activities.
- Create HRSD decision frameworks for evaluating customisation requests.
- Present architecture recommendations and transformation roadmaps.
- Support the design of the Service Now HRSD Knowledge Centre, migrating and optimising HR content to deliver an out-of-the-box, employee-centric knowledge experience.
- well-developed soft skills
- Extensive experience with Service Now HR Service Delivery.
- Proven experience assessing and remediating Service Now environments.
- Experience leading platform transformation or optimisation programmes.
- Strong understanding of Service Now HRSD architecture and governance.
- Experience reducing customisation and driving OOTB adoption.
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