Junior Infrastructure Engineer

We are looking for a Junior Infrastructure Engineer to join our MSP Cloudlab team in London, UK on a full-time basis.

MSP Cloudlab is our specialist managed services team focused on the delivery, support and continuous improvement of customer infrastructure and private cloud environments.

This is an excellent opportunity for someone at the early stages of their infrastructure career who wants to build hands-on experience across enterprise virtualisation, backup, storage, networking, operating systems and security technologies
. In this role, you will support the operation, maintenance, troubleshooting and improvement of customer infrastructure and private cloud platforms.

Reporting to the Cloudlab CTO
, you will act as a first-line technical owner for escalated infrastructure requests, while working closely with senior engineers to develop your technical capability. This role is ideal for someone who is technically curious, organised, customer-focused and eager to grow through practical experience, mentoring and certifications.

The budgeted salary for this role is between £40,000 - £45,000

• Assist with the day-to-day administration and monitoring of customer virtual infrastructure and private cloud environments.
• Support the administration of IaaS backup services
  , including monitoring backup jobs, investigating failures and assisting with restore requests and media management where required.
• Act as an initial point of contact for requests escalated to the infrastructure team, helping to diagnose issues, document work completed and escalated appropriately.
• Assist with planned maintenance and upgrades across VMware, storage, backup and networking platforms, ensuring all work follows approved change controls and implementation plans.
• Review infrastructure alerts and maintain accurate technical documentation
  , support records, knowledge articles and operating procedures.
• Maintain up-to-date infrastructure asset, warranty and maintenance renewal information
  .
• Provide support for infrastructure projects, migrations, deployments and service improvement initiatives under the guidance of senior engineers.
• Attend data centres or customer sites when required to carry out approved installation, maintenance or troubleshooting tasks.
• Develop technical knowledge through structured learning, mentoring, practical experience and relevant vendor certifications
  .
• Work collaboratively with colleagues across infrastructure, cloud, service desk, networking, security and project teams.
• Communicate clearly and professionally with customers, suppliers and internal stakeholders
  , ensuring they are kept informed of progress.
• Identify and raise risks, recurring issues and service improvement opportunities with senior engineers.

• Foundational knowledge of IT infrastructure
  , including servers, storage, IP addressing, TCP/IP and networking principles.
• Practical exposure to VMware virtualisation
  ; relevant training or progress toward a VMware certification would be desirable.
• Knowledge of Veeam backup and recovery solutions
  , with exposure to Cloud Connect considered an advantage.
• Working knowledge of Windows Server and familiarity with Linux operating systems
  .
• Awareness of firewall technologies and configuration
  ; experience with Fortinet or Forti Gate is desirable.
• Basic Power Shell scripting skills, or a strong willingness to develop automation capability.
• Previous experience in an IT support, service desk, infrastructure or technical lab environment would be beneficial.
• Strong troubleshooting ability, attention to detail and the ability to follow documented processes and change controls
  .
• Clear written and verbal communication skills, with confidence engaging professionally by email, phone and in person
  .
• A proactive, organised and customer-focused approach, with a can-do attitude and commitment to accurate delivery.
• Willingness to travel to data centres or customer sites when required.

We are the tech company with people at heart.

At Advania, we believe in empowering people to create sustainable value through the clever use of technology. As one of Microsoft's leading partners in the UK, specialising in Azure, Security, Dynamics 365, and Microsoft 365, we have a proven track record of success in delivering transformational IT services.

We are committed to ensuring an equitable experience for all candidates, regardless of race, religion or belief, ethnic or national origin,…