Digital Workplace Analyst; EMEA

fixed once, at the cause. Ingredients:

• End-user support and Microsoft 365 operations:
  Treat every colleague as a guest: deliver friendly, clear support, keep them informed so they never need to chase, and follow up to confirm issues are fixed
• Resolve incidents and requests within SLA through Service Now - remotely first, with a focus on first-time resolution (FTR)
• Record tickets accurately against the Business Service ? Service Offering ? CI model, and escalation with a clear diagnosis where needed
• Administer Teams, SharePoint, One Drive and Exchange Online - permissions, groups, mailboxes and policies - to global standards
• Support joiner, mover and leaver changes and make sure new joiners have devices and access working on day one. People data is owned by HR in HiBob, which feeds Active Directory and Entra
• Support identity and access in Entra  - MFA, self-service password reset and Conditional Access issues - working with Information Security Endpoint management (Intune, Autopilot, Apple)
• Manage the Windows and Apple device lifecycle through Microsoft Intune - Windows Autopilot and Apple Business Manager enrolment, configuration, compliance, apps, patching and retire/wipe
• Make sure every new build works first time for each user profile, testing builds and updates against the applications colleagues rely on
• Monitor device health, compliance and update status using Intune (including Endpoint analytics), Threat Aware and the Microsoft 365 Apps admin center, and act before colleagues are affected
• Keep asset records accurate, and contribute to global build standards with the Intune & EUC Product Owner Continuous improvement and knowledge management:
  Find the cause of repeat issues and fix them for good, contributing to Problem Management and improvement sprints Shift work left: write and maintain clear Service Now knowledge articles and how-to guides, and turn recurring requests into self-service or automation Use data - ticket trends, device health and colleague feedback - to suggest and deliver improvements, and use AI tools such as Copilot Chat to troubleshoot, validating output before acting on it

• Connectivity: first-line checks of office Wi-Fi and LAN using the Cisco Meraki dashboard, escalating to Infrastructure, who own the network
• Retail and warehouse (transition period): first-line support for UK stores and the UK warehouse, with handover to the Retail & Warehousing team as it takes ownership
• Adoption: help colleagues use Microsoft 365 and Copilot well day to day, and support adoption activities when asked

• Excellent communication and a genuine hospitality mindset - a core requirement of the role
• 2+ years' experience in end-user computing, desktop or digital workplace support in a Microsoft 365 environment
• Hands-on Microsoft Intune experience for Windows and Apple devices, including Windows Autopilot and/or Apple Business Manager
• Working knowledge of Teams, SharePoint, One Drive and Exchange Online administration, and Entra
• Strong Windows 11, macOS and iOS/iPadOS troubleshooting; disciplined ITSM practice and clear documentation
• A continuous improvement mindset - fixes the cause, not just the ticket - and sound judgement using AI tools
• ITIL 4 Foundation (or later), or achieved within six months

At Le Creuset, you will find your seat at our table, which is as colourful as our cookware and rich in history. Our table is grounded in our values:
Passion, Integrity, Excellence, Innovation and Teamwork. Every talent will add flavour. Every idea brings colour. And every day is a chance to create something that lasts. With the passion you bring, you become part of a timeless legacy, one that brings people together around food, stories, and meaningful shared moments.

We welcome applications from all qualified candidates, regardless of gender, age, disability, sexual orientation, religion or belief, marital or civil partnership status, race, ethnic or national origin. We are committed to creating an inclusive workplace where everyone feels valued, respected, and empowered to reach their full potential.

At Le Creuset, every dish begins with a story - and every story begins with people. Since 1925, we've brought generations together around the table, transforming everyday meals into cherished memories. Our legacy is built on colour, craft, and a deep passion for innovation - shaped as much by our iconic products…