Management Associate - Back Office Support Analyst

Here at SMBC Group, we want to help you find the next step in your career so read on to discover if this opportunity is the one for you. We like to recognise potential in our people, so we welcome your application even when your experience doesn't perfectly align with the job description. Whilst we'll always strive to be better, we're proud of our inclusive culture, and encourage our applicants and colleagues to be their authentic, unique selves.

United by a sense of purpose towards our customers - to be a trusted partner for the long-term - and our universal banking platform in EMEA, SMBC Group has an international growth agenda and award-winning products, meaning we provide exciting opportunities to work on a diverse range of projects and initiatives. We deliver a full suite of corporate finance products and solutions to our customers as well as investment banking and advisory services, and a range of innovative solutions in global capital markets.

Read on to find out how you could enhance your skills and gain valuable experience, by joining us to support our clients transition to a sustainable future.

The Associate will join the Capital Markets Back Office Application Management team, supporting a broad portfolio of business-critical applications used across settlements and operations, reconciliations, collateral, post-trade processing, regulatory reporting and Compliance.

The role provides hands-on application administration, production support and end-user assistance, including service monitoring, incident investigation, batch processing, change and release support, project transitions, vendor coordination and audit activities. The successful candidate will take ownership of assigned work, maintain accurate support documentation and contribute to cross-training, improved monitoring, automation and continuous service improvement.

The anticipated salary range for this role is £42,000 - £64,000, with the final offer determined based on the candidate's skills, experience, role scope, location, and relevant market factors. In addition to base salary, the role may be eligible for a discretionary incentive award and a competitive benefits package, including core benefits such as pension provision.

• Provide day-to-day application and production support, including incident investigation, service requests, production checks, batch monitoring and user queries.
• Take ownership of assigned issues through investigation, communication, escalation, resolution and closure.
• Support major incidents by completing technical analysis, sharing clear updates and coordinating with relevant support teams and vendors.
• Contribute to root-cause analysis and the implementation of sustainable fixes for recurring issues.

• Follow incident, problem, change, release and service-management processes and maintain accurate records.
• Support changes and releases across production and lower environments, including testing, implementation, validation and post-change checks.
• Work with infrastructure, development, product and vendor teams to resolve issues and maintain stable platforms.
• Maintain application support procedures, knowledge articles, operational guides and application records.

• Provide Application Management input to projects, upgrades and technical initiatives as assigned.
• Support the controlled transition of new or changed services into production, including documentation, monitoring, training, access, resilience and escalation arrangements.
• Highlight operational risks, support gaps, dependencies and capacity concerns to the Team Lead.

• Support internal and external audit requests by gathering complete and accurate evidence within agreed timescales.
• Complete access reviews, control activities, remediation actions and other technology risk or compliance tasks.
• Participate in disaster recovery exercises, resilience testing and service continuity activities.
• Identify opportunities to improve monitoring, automate manual activities and standardise support processes.

• Build effective working relationships with Back Office business stakeholders, support teams, project teams and vendors.
• Coordinate vendor incidents, service requests and technical queries, tracking actions through to completion.
• Provide clear and timely…