Retail Technology Rollout Team Lead

The Retail Technology Rollout Team Lead / Senior Coordinator will be responsible for coordinating and overseeing day-to-day activities associated with the deployment of technology solutions across multiple retail sites. The role will ensure that stores are operationally ready for deployment, installation schedules are effectively managed, suppliers and installation teams are coordinated, and rollout activities are delivered in line with agreed project plans, timelines and quality standards.

Working closely with client local technology teams, Tech Project Leads, suppliers and store operations stakeholders, the successful candidate will act as a key coordination point throughout the rollout lifecycle, proactively managing dependencies, resolving deployment issues and providing accurate progress reporting.

• Coordinate day-to-day rollout activities across multiple retail locations, ensuring deployment plans and schedules are maintained and communicated effectively.
• Work closely with Tech Project Leads to align rollout activities with project milestones, priorities and delivery timelines.
• Coordinate deployment resources, installation teams, suppliers and other third-party stakeholders.
• Track rollout progress, key dependencies, risks and outstanding actions, escalating issues where required.
• Support the implementation of standardised rollout processes, procedures and deployment documentation.

• Coordinate store readiness assessments to confirm that each location is prepared for technology installation and deployment.
• Liaise with store managers, local technology teams and relevant stakeholders to validate site access, installation requirements, infrastructure readiness and operational constraints.
• Track readiness criteria, prerequisites and outstanding activities, ensuring issues are addressed before scheduled deployment dates.
• Maintain accurate store readiness trackers and provide visibility of sites that are ready, at risk or not ready for deployment.
• Coordinate pre-deployment communications and ensure stores understand installation schedules, responsibilities and any operational requirements.

• Manage and coordinate installation schedules across multiple stores, ensuring activities are planned to minimise disruption to retail operations.
• Liaise with suppliers, field engineers, installation partners and local technology teams to confirm resource availability, site access and installation arrangements.
• Monitor installation progress against agreed schedules and coordinate responses to delays, missed appointments and resource constraints.
• Ensure installation activities are completed in accordance with agreed deployment standards, processes and quality expectations.
• Coordinate post-installation checks, issue resolution and the handover of completed sites to the relevant support teams.

• Maintain a centralised log of deployment issues, risks, actions and dependencies across all rollout locations.
• Proactively identify potential blockers and coordinate corrective actions with the relevant stakeholders.
• Track issues through to resolution, ensuring ownership, priorities and target resolution dates are clearly defined.
• Escalate critical issues, deployment delays and risks to Tech Project Leads and relevant client stakeholders in a timely manner.
• Support contingency planning and recovery activities where installations or store deployments do not proceed as planned.

• Act as a key coordination point between client local technology teams, Tech Project Leads, suppliers, installation teams and retail store stakeholders.
• Facilitate regular rollout meetings, deployment briefings and progress reviews.
• Communicate deployment schedules, readiness status, installation updates and emerging risks to relevant stakeholders.
• Ensure clear ownership of actions and effective follow-up to maintain delivery momentum.
• Build strong working relationships with stakeholders across central project teams and local retail operations.

• Produce regular and accurate rollout reports covering deployment progress, store readiness, installation completion, outstanding issues, risks and upcoming activities.
• Maintain deployment trackers, schedules, action logs and supporting project documentation.
• Monitor performance against rollout milestones and highlight…