EUC Engineer

Hachette UK is a creative powerhouse and the UK's second largest book publishing group. Our mission is to make it easy for everyone to discover new worlds of ideas, learning, entertainment and opportunity.

We're made up of 12 autonomous publishing divisions and over 60 imprints with a rich and diverse history and an incredible range of authors. We're also the market leader in e-books and publish a range of bestsellers in audio format, the fastest growing part of our business.

Our award-winning adult publishing divisions are Orion, which won Publisher of the Year at the 2021 British Book Awards;
Little, Brown;
John Murray Press;
Hodder & Stoughton;
Headline;
Quercus;
Octopus, Bookouture and Dialogue Books. They publish fiction and non-fiction in digital, audio and print format, from the world's best and most diverse authors, including Brit Bennett, Candice Carty-Williams, Martina Cole, Michael Connelly, John Grisham, Stephen King, Stieg Larsson, Nelson Mandela, Stephenie Meyer, Maggie O'Farrell, Delia Owens, Ian Rankin, J.K. Rowling, Colson Whitehead, and Malala Yousafzai. Hachette Children's Group publishes a wide and vibrant range of books for children across all age ranges, while Hodder Education is a market leader in resources for both primary and secondary schools.

Hachette UK is part of Hachette Livre, the world's third largest trade and educational publisher. As well as our headquarters in Carmelite House, London, and our state-of-the-art book distribution centre in Didcot, Oxfordshire, we have recently opened five new offices in Manchester, Bristol, Sheffield, Newcastle, and Edinburgh. The UK region also includes offices in Australia, New Zealand, India, Singapore, the Caribbean, and Ireland.

It's an exciting time to join our business because the publishing market continues to grow and thrive. The UK remains the largest exporter of physical books in the world and book adaptations for film and TV are the foundation of the UK's creative industries.

This role, sitting within the EUC team, has a lot of variety to it. EUC Engineers are expected to balance a number of different work and project streams and have a number of different elements to it, from looking into issues and escalations to identifying project risks and recommending practical solutions - no day is ever the same.

• Maintain and manage Microsoft services, including Active Directory, Entra , SCCM, Intune and Microsoft 365, ensuring these services operate securely and effectively in line with cybersecurity best practice.
• Maintain our Mac estate using JAMF services.
• Maintain high levels of compliance across our end-user estate in line with our security policies.
• Take end-to-end ownership of EUC projects and technical work streams, driving delivery from initial requirements and planning through to implementation, handover and post-implementation review. Manage actions, risks, dependencies and timelines, ensuring successful delivery and clear accountability.
• Act as a trusted point of contact for key stakeholders across IT and the wider business, translating business requirements into practical technical solutions and ensuring progress, risks and decisions are communicated clearly.
• Troubleshoot technical issues relating to end-user computing across both hardware and software, proactively addressing challenges to minimise downtime and improve the user experience.
• Develop, update and maintain comprehensive technical documentation, including user guides, process documentation and training materials, ensuring information is accurate and kept up to date.
• Coordinate with vendors and third-party service providers to resolve issues promptly and ensure effective delivery of IT services.
• Provide exceptional customer service and support to employees regarding EUC-related issues, acting as a point of escalation where required.
• Maintain Hachette's identity and access management platforms to enable effective automation of starter, leaver and mover processes.
• Implement, maintain and administer a variety of SaaS solutions as required, including Zoom, Dropbox, Docu Sign and Adobe.

There may be some travel required to our National Offices during projects.

The ideal candidate will bring a wealth of technical expertise and will enjoy problem-solving and troubleshooting. They will also have strong stakeholder management and leadership skills, both when working collaboratively within the team and the broader IT…