Claims Handler

The role

Responsible for the end-to-end processing and investigation of claims, ensuring all claims are valid, accurately processed, and settled within agreed timescales. Provides clear guidance and advice to clients throughout the claims lifecycle.

• Review, analyse, and manage the production of claims statistics, including Earned to Incurred and triangulation reports.
• Assess and advise the business on territory and/or product-related issues impacting performance.
• Deliver detailed claims analytics, including trend analysis, policy issue identification, and demographic studies.
• Review claims authority levels to ensure they are appropriate and aligned with business requirements.
• Monitor claims service performance proactively, challenging where necessary to ensure high levels of client satisfaction and delivery of value-added services.
• Oversee cash flow processes, identifying and escalating any potential concerns.
• Manage relationships with service providers, ensuring agreed service levels are consistently met.
• Take a proactive approach by understanding wider business impacts, anticipating potential issues, and implementing effective resolutions to maintain service delivery within agreed SLAs.
• Build and maintain strong working relationships with markets and clients, collaborating closely with colleagues to deliver optimal client outcomes.
• Actively contribute to a positive, inclusive, and collaborative team environment that encourages open communication.
• Provide guidance and share technical claims expertise and knowledge with team members.

• Strong knowledge of the (re) insurance market to effectively address client and technical issues.
• Proven experience in producing, analysing, and reporting statistical claims data to clients.
• Strong technical claims experience within this field.