Senior Claims Adjuster Job Central London area,City Of London England UK,Insurance

Location: City Of London

Handle and settle standard Syndicate claims, including those from specific insureds and coverholders.
Deal with more complex claims that need to be referred to senior claims leaders.
Make sure all claims are handled in line with the company’s claims policies and service standards.
Build strong working relationships with brokers, lawyers, service providers, experts, DCAs, and coverholders.
Attend regular meetings with brokers to maintain good relationships.
Work with actuarial and underwriting teams to prepare claims information for renewals and reserving meetings.
Keep underwriters and senior claims leaders updated on major claims, wording issues, or trends.
Manage claims effectively using diaries, watchlists, and regular review of outstanding claims.
Manage the Marine and Energy claims portfolio, reviewing reported claims and helping assess IBNR and ultimate losses.
Monitor and record bordereaux each month for delegated accounts.
Escalate any claims queries that need senior input.
Make sure reserving follows internal guidelines and best practice.
Follow all company processes, procedures, regulatory rules, and service standards.
Represent the company in the market (e.g., meetings, conferences, committees) and support underwriters in client and market engagement.
Run “lessons learned” sessions for claims and underwriting teams.
Attend renewal meetings, pitches, and client visits when required.
Work with the reinsurance team to report claims and help with recovery from reinsurers.
Meet departmental KPIs and help improve overall team performance.
Arrange and join regular underwriting and reserving meetings.
Mentor and support junior team members.
Support the run‑off of certain portfolios, including reconciliations and reserve updates.
Help with system improvements and process changes across the claims team.
Carry out any other tasks or projects assigned by senior leaders.
Strong technical claims knowledge and good analytical skills.
Clear and confident communication, both written and verbal.
Able to solve problems independently and make sound decisions.
Good at managing deadlines and balancing competing workloads.
Able to keep senior leaders informed and manage expectations.
Works well in a team and helps drive positive change.
Able to spot issues early and act on them.
Strong relationship‑building skills with internal and external partners.
Good working knowledge of Word, Excel, PowerPoint, Outlook, and ECF.
Strategic thinker who can understand complex information quickly.
Well organised and reliable.
Confident working alone but knows when to elevate.

Qualifications

A‑Level education or higher.
ACII qualified or working towards ACII.

Experience

Ideally 10+ years adjusting Marine claims.
Strong experience handling large, complex, and litigated Marine claims with minimal supervision.
Marine Liability experience is essential;
Energy claims experience is a bonus.
Experience working with DCAs.
Good understanding of legal and regulatory requirements in claims.
Strong knowledge of the full claims lifecycle and best practice processes.
Experience in a Managing Agency or knowledge of Lloyd’s Minimum Standards is preferred.
Experience acting as the lead market on complex losses.

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