Claims Adjuster - Accident & Health

Role Purpose

To assess and evaluate the recoverability of all Accident & Health and Travel claims on policies underwritten by the Company while operating in line with the claims procedure guidelines and general compliance/regulatory and Company procedures.

• Handle claims in line with Starr and Lloyd’s Minimum Standards and your letter of authority; process Electronic Claim Files (ECF) and settle Direct claims via DOCOsoft in line with Starr and Lloyd’s Minimum Standards; effectively manage Claims outcomes, including reporting to and sign‑off by the Claims Manager and/or Senior Claims Adjuster where appropriate.
• Produce timely and accurate large loss forms for Senior Management’s review.
• Attend client meetings with Underwriters and/or Claims Managers (UK or internationally) in order to provide specific claims handling expertise or relationship management for the account.
• Ensure Cover holder/Delegated Claims Administrators (DCAs) submissions are processed on time and are compliant with the Service Level Agreement, and adhere to Starr standards by reviewing and approving claims in excess of delegated authority.
• Ensure the DOCOsoft workflow, including diaries, is proactively managed and claims recorded accurately.
• Ensure all relevant documentation is attached to each transaction and use comprehensive notes, outlining the current status and next steps, to enhance claims outcomes and reduce static claims.
• Review loss fund adequacy and pursue recovery of loss funds on prior years where appropriate.
• Assist CST to ensure that claims errors/warnings for Syndicate Claims Messages (SCMs) and Underwriter Settlement Messages (USMs) are cleared by month end.
• Assist CST to ensure that claims errors/warnings for LIMCLM are cleared by month end.
• Monitor and manage ECF/Lirma in completes.
• Produce ad‑hoc claims reports and statistical support to Claims Managers and Underwriters as required.

• 3–5 years relevant claims experience.
• Knowledge of specific line of business.

Starr is an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and we're committed to creating an inclusive environment for all employees.