Senior Claims Adjuster

Company Details

Experience in insurance, with strong knowledge of the London Market and specific exposure to Construction Professional Liability claims.

• Proficiency in Microsoft Office applications and an understanding of ECF.
• Strong analytical skills with the ability to interpret MI and prepare clear, concise business reports.
• Excellent organisational skills, with the ability to prioritise effectively and meet deadlines.
• Understanding of support processes within a customer-focused environment.
• Ability to work independently while also contributing effectively as part of a team.
• Strong problem-solving skills and the ability to use initiative.
• Flexibility to manage multiple tasks simultaneously.
• Effective communication skills, both written and verbal.
• Professional, approachable, and proactive, with a positive “can do” attitude when engaging with Claims Management, colleagues, and external partners

The Senior Claims Adjuster is responsible for managing claims in the Professional Lines class of business, specifically North American Construction Professional Liability.

The role requires proactive, efficient claims handling in line with the company’s philosophy, service standards, and reserving protocols.

• Manage an allocated caseload, adjusting claims within delegated authority and in accordance with company claims philosophy and reserving guidelines.
• Triage, investigate, and progress claims through to final resolution.
• Deliver a high standard of professional service to clients, brokers, and other stakeholders.
• Ensure performance meets internal KPIs and service-level expectations.
• Assist in managing Third-Party Administrator (TPA) relationships, including undertaking targeted visits where required.
• Collaborate with the underwriting team to support risk management initiatives and related activities.
• Contribute to the analysis of claims performance, identifying trends, anomalies, and opportunities for improvement.
• Support miscellaneous claims-related projects as required.
• Liaise effectively with internal functions—including Underwriting, Actuarial, Risk Management, Finance, & Compliance—to ensure cohesive claims management.
• Participate in relevant professional, technical, and career development training, both internally and externally