AVP, Head of Specialty Claims

The Role:

We are currently hiring for an AVP, Head of Specialty Claims within our UK and European Claims function. This pivotal leadership role will shape the strategy and performance of the Specialty Claims function across the UK and Continental Europe, leading a geographically diverse team and delivering high-quality claims outcomes for customers and the business.

Lead the Specialty Claims Function:
Provide strategic and operational leadership to Specialty Claims teams across the UK and Continental Europe, creating a collaborative, high-performing culture.

Shape Claims Strategy:
Align claims priorities with CNA’s wider business objectives and deliver timely, high-quality and cost-effective outcomes.

Drive Transformation:
Lead continuous improvement through automation, analytics and technology, strengthening efficiency, adaptability and customer service.

Build Strategic Partnerships:
Collaborate with Underwriting, Risk Control, Actuarial, Legal and Reinsurance, while developing strong relationships with brokers, clients, vendors and industry stakeholders.

Oversee Performance and Governance:
Manage portfolio performance, KPIs, talent development, succession planning and regulatory compliance across the function.

Claims Expertise:
In depth experience of at least one of our core Speciality lines – Financial Institutions, Management Liability, Professional Indemnity, Medical Malpractice and Cyber/Tech/Media.

Leadership

Experience:

A proven ability to lead high-performing, geographically dispersed teams and develop future leaders.

Strategic Mindset: A results-driven thinker who can translate business priorities into clear claims strategies and measurable outcomes.

Collaborative Influence:
Strong stakeholder engagement skills and the ability to build trusted relationships across complex matrix environments.

Market and Regulatory Knowledge:
Deep awareness of market trends, regulatory frameworks and innovation within claims, combined with advanced communication skills.

Our workplace is dynamic, challenging and ever evolving, here your voice matters and you can make a difference. We celebrate individuality and inclusivity, ensuring everyone feels valued, respected, and supported to share ideas and perspectives. Our employees and their families are important to us. That’s why we offer flexible hybrid working and a competitive compensation and benefits package. We also invest in your growth through learning, mentoring, and clear development pathways, recognising and rewarding performance and the behaviours that drive success.

We recognise that the development of skills and experiences is crucial for our people to achieve their aspirations and reach their full potential.

CNA Hardy is a leading specialist commercial insurance provider for clients within the Lloyd’s and company markets. We offer a highly specialised and comprehensive portfolio of innovative and market leading products. Coverage is available to businesses of all sizes for domestic, international and global exposures. We are a leading specialist commercial insurance provider for clients of all sizes with both domestic and international exposures.

Writing across both company and Lloyd's platforms offers our brokers the flexibility to find the best solution for their clients in more than 200 countries and territories worldwide. Find out more about our Lloyd's Syndicate 382. Our clients trust us because we understand the risks they face. Our teams on the ground have the local expertise and authority to provide fast, effective solutions for our clients across our network of dedicated offices in Belgium, Denmark, France, Germany, Italy, the Netherlands and the UK (Birmingham, Glasgow, Manchester and London).

Whether it’s our expert underwriters, risk control engineers, claims managers or international solutions team, we work in partnership with our brokers to deliver our highly-specialised and comprehensive portfolio of innovative and market-leading products in response to emerging exposures and ever-changing needs. CNA Hardy is part of CNA Financial Corp, one of the largest U.S. commercial property and casualty insurance companies.

Trusted for more than 125 years, CNA provides a broad range of standard and specialised insurance products and services for over 1 million businesses and professionals across the U.S., Canada and Europe.