Underwriting Assistant

Underwriting Assistant – Operations

Location
:
London

Role Purpose

Underwriting Assistants play a key role in supporting underwriting operations by ensuring policy documentation, data quality, and operational controls are maintained to a high standard. The role is responsible for managing defined operational checks, resolving queries, and working closely with Underwriters and Operations to support accurate reporting, effective controls, and timely month-end close.

Key Responsibilities

• Ensure data entry into key Underwriting systems is completed within agreed service levels.

• Ensure robust document and file management by monitoring and progressing missing or incomplete documentation. Making sure records are complete, up to date and in accordance with internal standards, regulatory requirements, and market best practice.

• Own and complete the weekly underwriting operations checklist, ensuring all required reviews are performed accurately and on time.

• Proactively follow up with Underwriters and internal stakeholders to resolve aged items and reduce operational backlogs.

• Ensure underwriting rationale and supporting documentation are captured and stored in line with minimum file and governance requirements.

• Manage data quality, data entry, credit control, and signing-related queries within agreed service levels.

• Validate weekly premium movements and confirm operational data accuracy to support reliable management information and reporting.

• Provide clear explanations and action plans where issues or backlogs arise, escalating risks where appropriate.

• Support a primary and secondary class of business, demonstrating flexibility to work across underwriting teams as required to ensure effective business coverage and to broaden technical knowledge and experience.

• Proactively leverage data and analytical insight to assist Underwriting teams with pipeline monitoring, prioritisation and broker engagement.

• Contribute to continuous improvement by identifying recurring issues and supporting process enhancements.

• Support compliance and underwriting controls by adhering to all internal policies, regulatory obligations, minimum standards, and market requirements, and escalating issues where appropriate.

Skills & Experience

Essential

• High attention to detail with the ability to manage multiple tasks and competing priorities.

• Confident and professional communicator, comfortable following up with stakeholders and escalating where appropriate.

• Comfortable working with operational metrics, backlogs, and quality controls.

• Comfortable using Microsoft Office applications (Excel, Word and Outlook) to support accurate data handling and day‑to‑day operational tasks.

Desirable

• Experience in underwriting support, operations, or insurance administration role.

• Experience working with underwriting or policy administration systems.

• Understanding of insurance documentation, signings, and operational controls.

• Desire to work towards relevant professional qualifications (e.g. ACII)

Personal Attributes

Proactive and organised, with a strong sense of ownership.

Resilient and comfortable working to deadlines.

Collaborative, with a continuous-improvement mindset.