Team Supervisor

Munich Re Specialty North America - Binding Authorities (formerly Bell & Clements) is a Lloyd’s Broker authorised and regulated by the Financial Conduct Authority. We became part of the Munich Re Group in May 2007. We offer insurance and reinsurance intermediaries throughout the world access to Lloyd’s of London and to London, European and Bermudian companies.

We specialize in providing US Managing General Agents (“MGAs”) with a comprehensive service for surplus lines business. We are acknowledged market leaders in arranging binding authorities for US MGAs and in managing the relationship between the MGA and the insurers.

We also provide, through our MRSNA Underwriting Managers division, a capability to quote and bind a wide variety of risks under our own in-house binding authorities.

The role is responsible for leading the team that delivers administrative and operational support for the underwriting of Transactional Risks and the management of delegated authorities within the Direct Underwriting Division.

The position ensures high-quality, efficient, and compliant processing of business, while supporting underwriters and maintaining strong service standards across all activities.

• Lead, coach, and develop direct reports to ensure high performance and capability
• Manage resource allocation and oversee day-to-day team activities
• Set, monitor, and drive adherence to agreed service levels
• Support training, development, and performance management of team members
• Foster a culture of continuous improvement, accountability, and engagement
• Work closely with the aligned Team Supervisor to jointly manage a broader operations/ underwriting support function, ensuring consistency in approach, workload balancing, and service delivery across team

• Oversee the accurate and timely handling of:
  • New business submissions
  • Quotes and bind requests
  • Policy issuance
  • Endorsements and renewals
  • Cancellations and mid-term adjustments
  • Any additional work items identified as appropriate
• Ensure completeness and accuracy of documentation prior to binding
• Act as escalation point for complex operational queries and issues

• Implement and maintain quality control frameworks and file review processes
• Monitor error rates, rework, and audit findings, taking proactive steps to improve outcomes
• Ensure adherence to internal controls, underwriting guidelines, and regulatory requirements
• Support internal and external audit activity
• Maintain awareness of FCA rules relevant to the role

• Produce and analyse management information, including:
  • Turnaround times
  • Backlogs and productivity
  • Error rates and quality metrics
• Provide insight to support decision-making and resource planning
• Monitor and report on operational KPIs

• Identify and implement process improvements to increase efficiency and reduce manual effort
• Drive standardisation of processes and workflows
• Support automation initiatives and system enhancements
• Contribute to operating model design and continuous improvement initiatives
• Assist with project delivery as required

• Act as a key escalation point for underwriters, brokers, and internal stakeholders
• Maintain strong relationships with internal teams and external partners
• Support underwriters by facilitating efficient submission processing
• Collaborate effectively across departments

• Ensure effective use of policy administration systems and workflow tools
• Maintain data quality, accuracy, and integrity
• Partner with IT and change teams to deliver system improvements

• Monitor adherence to delegated…