Data Centre Technician

Role Overview

This role is in support of Data Centre Operations for Proximity Services based at Telehouse Docklands Data Centre.

• Validating work schedules
• Adding work orders on xpedite
• Liaising with shift engineers at handover, ensuring everything is documented and where it is supposed to be
• Arranging accesses
• Arranging deliveries
• Warehouse duties
• Providing technical assistance and overall support to customers with 24/7/365 coverage
• Installing racks, housing, network and computer equipment
• Managing and implementing installations such as shelves, power strips, rails, cable management, and customer IT equipment
• Identifying hardware or cabling issues, including replacing internal components, testing, tracing, and labeling cabling
• Liaising with counterparts within the company globally and 3rd parties on hardware-related issues and processes
• Upholding standards of tidiness, cleanliness, security, asset information and installation standards within the computer suites

• Computer engineering experience and knowledge to achieve optimum methods of working
• Cabling experience and knowledge to achieve optimum methods of working
• Installation of rack mount kit including HP, CISCO, Dell, Arista, Synergy 1200
• Hardware maintenance – swapping of failed customer replaceable parts such as cache batteries, HDDs, power supplies
• Highly motivated individual with a positive & pro‑active attitude to work
• Willingness to make changes to improve operational efficiency through innovation, process and procedures
• Ability to act rapidly and logically under pressure and make effective use of others in resolving problems
• Capable of working with the minimum of supervision
• Good written and verbal communication skills (English)
• Good working knowledge of Outlook, Word and Excel
• Excellent team skills, with an ability to listen and contribute to discussions and meetings
• Customer and service focused, with determination to meet their needs
• Flexibility in this role is key

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons.

We will then delete it safely and securely.