Network Solution Design Manager

Summary

M&S is reimagining Fashion, Home & Beauty—creating a confident, contemporary brand grounded in style, quality and value. Focused ranges, stronger design and a modernised supply chain and digital experience are driving momentum in sales, market share and long‑term growth. And this is just the beginning!

The Network Solution Design Manager will play a critical part in the Fashion, Home & Beauty Supply Chain & Logistics transformation, leading the design of end‑to‑end network solutions across distribution centres, stores, fulfilment locations and transport networks, including final mile. The focus is on creating resilient, scalable and cost‑effective logistics solutions that balance service, proposition and efficiency.

This role will help shape network designs that translate strategic ambition into practical, real‑world outcomes, using data‑driven insight to simplify complexity, optimise performance and support long‑term growth. Close collaboration with internal teams and external partners helps drive alignment, clarity and momentum across the transformation programme.

NB
:
This role will involve travel across our distribution Network and the successful candidate can be based out of one of our Distribution Centres dependant on their location.

Your key accountabilities will include:

• Responsible for ensuring network solution designs support achieving FH&B strategic ambitions.
• Own the solution design and associated outcome with solutions reflecting real world application including known challenges around labour, forecast accuracy, transport congestion etc.
• Define the blueprint and standard operating model across the network, including distribution centres, stores, fulfilment locations and transport networks (incl final mile).
• Identify opportunities for improvement including simplification of network complexity, improved visibility and control, service/prop improvement and cost reduction/optimisation.
• Engage and collaborate with key stakeholders—Business Units, 3PLs, and Operational Leads—to support the development of the Supply Chain & Logistics transformation programme, ensuring alignment, transparency, and resolution of cross‑functional challenges.

Your skills and experience will include:

• End‑to‑end logistics network design expertise, spanning distribution, fulfilment, transport and last mile operations, with experience designing integrated, scalable solutions.
• Strong operational and technical understanding, including DC/FC processes, automation applications, and working knowledge of WMS, TMS and related supply chain systems.
• Commercial and analytical capability, with the ability to interpret complex data, understand cost drivers and trade‑offs, and build clear, value‑based recommendations.
• Able to demonstrate a structured problem‑solving and delivery approach, applying practical thinking to complex challenges, supported by sound change management and programme/project methodologies (e.g. Prince2, Agile).
• An influential communicator and collaborator, skilled at engaging diverse stakeholders, translating technical concepts into clear messages, and driving alignment across teams and partners.

Working at M&S means being part of something bigger—helping to deliver quality, value and service to millions of customers every day. We’re inclusive, fast‑moving and always evolving, with a strong sense of purpose and a focus on doing the right thing.

Here are just a few of the benefits that make working here even more rewarding:

• 20% colleague discount on all M&S products and many third‑party brands for you and someone in your household, available once you’ve completed your probation.
• Competitive holiday allowance with the option to buy more.
• Discretionary bonus schemes linked to your performance and ours.
• Strong pension and life assurance to help plan for the future.
• Tailored induction and training to support your development from day one.
• Exclusive perks and savings through our M&S Choices portal.
• Market‑leading family policies, including parental, adoption and neonatal leave.
• 24/7 wellbeing support, including virtual GP access and mental health services.
• One…