Head of Supply Chain

Location: London
- Near Liverpool Station 3 days a week
- Hybrid

Salary: £60, DOE plus excellent benefits

Summary: We are working with a fantastic SME business that genuinely values its people and is looking to appoint an experienced Head of Supply Chain to join its growing team. This is a broad and influential role for a commercially minded supply chain professional who enjoys working in a fast-paced environment, making decisions, and driving improvements. You will take ownership of key supply chain activities while leading and developing a team and working closely with internal and external stakeholders.

The successful candidate will be a self-starter who is confident making decisions quickly, comfortable challenging existing processes, and capable of taking ownership.

• Lead and develop the supply chain team, creating a high-performing and collaborative culture
• Manage end-to-end supply chain activities across demand planning, forecasting, purchasing, inventory, and supplier performance
• Develop accurate demand forecasts and ensure supply plans align with business requirements
• Analyse demand trends, customer requirements, and historical data to improve forecast accuracy
• Take ownership of CRM systems and ensure accurate and effective use of supply chain data
• Work extensively with Zoho CRM, using the system to manage information, reporting, and customer/supply chain activity
• Monitor KPIs and identify opportunities to improve supply chain performance
• Work closely with sales, operations, finance, and other internal teams
• Manage supplier relationships and proactively resolve supply and service issues
• Identify risks within the supply chain and implement appropriate solutions
• Drive continuous improvement across processes, systems, and ways of working
• Make fast, commercially sound decisions in a time-sensitive environment

• Proven experience operating at Head of Supply Chain, Supply Chain Manager, or similar senior level
• Strong experience across demand planning and forecasting
• Excellent understanding of end-to-end supply chain operations
• Extensive CRM experience, ideally including Zoho
• Proven experience managing and developing teams
• Highly analytical with strong attention to detail
• Confident working with data, KPIs, and performance reporting
• A self-starter who takes ownership and doesn't wait to be told what to do
• Strong decision-making skills and comfortable working under pressure
• Commercially aware with a practical and solutions-focused approach
• Excellent communication and stakeholder management skills

All applicants must have an unrestricted right to work in the UK as our client will not support visa sponsorship for this role.