Supply Chain Coordinator; Logistics,Forecasting & Freight Admin

Location: London Office

Contract: Full-time

Reports to: Production & Operations

Working hours: 09:00-17:30 UK time, with flexibility for early-morning contact

with Asia-based suppliers]

Salary: Dependent on experience

About us

We are a consumer health and wellness brand selling across the UK, EU and US.

Our products are manufactured in Asia and distributed through national retailers, e-commerce marketplaces and our own DTC channels.

We move air, ocean and road freight globally, and a large part of our range is classified as dangerous goods.

The operations team is small, fast-moving and hands-on. There is no layer of middle

management to hide behind - you will own your workload end to end and speak directly with

suppliers, forwarders and internal stakeholders every day.

We’re looking for a motivated self-starter who is hungry to grow and learn in both this role and

the business.

Competence and curiosity in how AI can supercharge productivity in this role is essential to

success.

Key responsibilities

1. Freight and logistics execution

- Request, compare and log freight quotes across air, ocean (FCL and LCL) and road,

from our nominated forwarders and carriers.

- Raise bookings, confirm pickup-ready dates with suppliers and book collections at origin.

- Prepare, collect and check the full shipping document pack before departure:

commercial invoice, packing list, bill of lading or air waybill, certificate of origin, HS

codes, SDS, UN38.3 test summaries and dangerous goods declarations.

- Check documents against the purchase order and against the destination country's

import requirements before release. Catch errors at origin, not at the port.

- Track shipments daily from booking to delivery. Chase forwarders for milestone updates

and flag delays, rolled sailings, port congestion or customs holds as soon as they

appear, not after the ETA has passed.

- Hand over accurate, timely inbound data to the Operations Manager so that receipts can

be announced and booked into the warehouse and into retailer routing portals correctly.

- Maintain the shipment tracker as the single source of truth: booking references,

container and AWB numbers, ETD/ETA, milestone dates, costs and status.

2. Dangerous goods

Our range includes lithium-ion battery products (UN3481) and essential oil based liquids

(UN3082 and similar). Getting this wrong stops shipments, costs money and creates regulatory

exposure.

- Identify which shipments are regulated and under which mode: IATA DGR for air, IMDG

for ocean, ADR for European road, 49 CFR for US domestic movements.

- Maintain and version-control the DG document library: SDS, UN38.3 test summaries,

DG transport reports and battery test data. Check validity and expiry dates against every

booking, and request new or renewed factory documents through the Production team

well before they lapse.

- Prepare and check dangerous goods declarations, packing instruction references, marks

and labels, and limited quantity determinations, for internal sign-off.

- Confirm that the nominated carrier or lane actually accepts the DG class in question

before booking.

- Escalate anything ambiguous. We would far rather answer a question than fix a rejected

shipment.

Formal DG certification is welcome but not essential. Demonstrable, hands-on exposure to

shipping batteries or flammable and environmentally hazardous liquids is.

3. Supplier coordination (pickup scope only)

- Act as the day-to-day pickup contact for our manufacturing partners in Asia, with contact

multiple times per day where needed.

- Confirm pickup-ready dates against the PO, chase slippage, and pull the date forward

before a factory volunteers that it has moved.

- Confirm the booked pickup back to the supplier and to the forwarder, and confirm that

each pickup has physically happened, with quantities and pallet or carton counts as

loaded.

- Escalate any pickup date movement immediately to Production and Operations. A

slipped pickup is a planning problem before it is a shipping problem.

- Track supplier pickup-date accuracy over time and feed the actuals into planning lead

time assumptions.

- Hand off cleanly. Anything a supplier raises that touches quality or specification goes to

the Production…