Maintenance Coordinator

Maintenance Coordinator - Central London (37.5 hours)

WC2R 1HH
London 14.05.2026 Rituals Cosmetics

Discover a world where we empower frontline teams, optimise retail operations, and innovate to create seamless shop experiences for our customers in Retail Operations & Training.

We’re looking for a proactive and detail‑driven Maintenance Coordinator to support our retail stores nationwide and help maintain a premium store environment aligned with our brand guidelines.

In this role, you’ll be the go‑to person for all maintenance matters, acting as the first point of contact for stores and head office colleagues, and working closely with external suppliers to ensure issues are resolved quickly and effectively.

• Providing full planned and reactive maintenance support across all retail stores
• Acting as the first escalation point for maintenance issues from stores and Head Office
• Managing maintenance tickets via the Service Now portal
• Issuing work orders, reviewing and approving repair quotes within Opex and Capex budgets
• Building strong relationships with maintenance providers, contractors and suppliers
• Coordinating maintenance support for the local Head Office in partnership with the Office Manager
• Maintaining accurate store and asset data across maintenance systems
• Ordering furniture and store items from global suppliers to ensure stores meet premium standards
• Creating purchase orders and approving maintenance‑related invoices
• Supporting the implementation of new maintenance processes and ways of working
• Escalating high‑priority issues to senior stakeholders when required

• Retail Operations team
• Store Managers
• External maintenance partners and building contractors
• Real Estate, Construction and Health & Safety teams
• Reporting into the Head of Retail Operations

You’ll play a key role in ensuring our stores are maintained to the highest standards, directly impacting the customer experience and supporting teams on the ground. This is a great opportunity to influence processes, improve ways of working, and grow within a collaborative retail operations environment.

What we’re looking for

• 2–5 years’ experience in retail maintenance, both remotely and on‑site
• Confident using database systems and Microsoft Office
• Strong communication skills with great attention to detail
• A practical problem‑solver who can spot issues before they escalated
• Cost‑conscious, with a focus on efficiency and continuous improvement
• Comfortable managing multiple priorities in a fast‑paced environment