Field Service Engineer

Coffee Field Service Engineer

Location: London (flexibility to exact location in/around London)

Employment Type: Full-time, 7am-4pm Monday-Friday, 1 weekend in 4 (overtime paid)

Salary: Up to £40,900 pa (£36,000 + c £4,900 pa for 1 in 4 weekends) + vehicle + pension + other benefits

• Carry out a broad range of coffee equipment repair and preventative maintenance tasks from fault finding to diagnosis, ensuring all equipment is left in a good working order.
• Ensure all work meets the correct equipment set up as per agreed specification, providing consistent coffee quality for first‑time fix and customer satisfaction.
• Work proactively with the central call centre, taking day‑to‑day instructions, keeping them updated and informing waiting customers.
• Comply with all on‑site arrival procedures, contacting the manager/supervisor on site to introduce yourself and seek permission to commence work.
• Adhere to Health and Safety procedures, undertaking risk assessments and bringing any risks to the attention of company management.
• Complete all necessary online job sheets, timesheets and supporting documentation, ensuring they are reviewed and completed prior to leaving premises to validate client satisfaction.
• Keep all tools, equipment and vehicles supplied by the company in good working order, reporting any faults, breakages or failures to the line manager daily.
• Provide agreed spare parts stock via handheld unit, ensuring parts are invoiced to the customer, deducted from stock and replenished to maintain vehicle inventory.

• Highly motivated, well‑presented individual with technical ability and an excellent understanding of equipment, coffee quality, quality standards and procedures.
• Mechanical experience and knowledge required, plus a full UK driving licence.
• Confident individual with a passion for customer service.
• Excellent understanding of coffee quality and associated equipment.
• Strong problem‑solving skills with an electrical/mechanical background.
• Computer literate with a clean driving licence.
• Self‑motivated with a flexible approach to work, location and hours; must be able to work 1 in 4 weekends.

If you feel this role is a good match for your skills and experience, we look forward to hearing from you.