Customer Success Team Manager - Sustainability Education - Hybrid

Customer Success Manager - Sustainability Education - Hybrid

Lead the Future of Customer Success in Sustainability. Are you a dynamic leader ready to shape the way organisations engage with sustainability? As our Customer Success Manager, you’ll take the reins of our UK customer success function - inspiring a talented team, driving client retention and growth, and ensuring businesses extract maximum value from the Supply Chain Sustainability School.

This is a fantastic opportunity to combine strategic influence with hands-on leadership, representing the school as a trusted partner and thought leader across the built environment sector. The role is based in Old Street, London office with a hybrid work arrangement, requiring office attendance for onboarding, monthly team meetings, and client meetings/events as needed.

The salary for this role is £50,000 plus benefits, including an 8% employer pension contribution, mental health support, fitness allowance, enhanced maternity/paternity pay, volunteer days, and more.

The Role At a Glance:
Customer Success Manager, Old Street London office / Hybrid, £50,000, Plus benefits.

We are looking for someone with customer success, customer support, client management, leadership experience, and excellent influencing and communicating skills.

• Customer Success
• Customer Support
• Client Management
• Leadership experience
• Excellent influencing and communicating skills

Who We Are:
Action Sustainability is a leading consultancy with the aim of inspiring sustainable business. Our team comprises 60+ full and part-time employees and associates. Many of our clients are sector leaders on sustainability and supply chain issues, and we are proud of our reputation for leading the thinking in this area.

In Summary, We:
Run the award-winning Supply Chain Sustainability School, including the industry-leading Fairness, Inclusion & Respect (FIR) programme, support our clients to use our Sustainability Tool to report their progress on sustainability actions, led the authoring of the ISO 20400 in sustainable procurement and are now leading global adoption through our social enterprise arm, and our commercial consultancy services, provide bespoke, specialist business advice, training, and practical tools to leading organisations.

We are an accredited Living Wage employer, and we are committed to maintaining a respectful and inclusive workplace culture. We welcome applications from all people with relevant skills, knowledge, and experience, including those from diverse backgrounds currently under-represented in sustainability and project management.

The Customer Success Manager Opportunity:
As Customer Success Manager, you’ll be at the heart of driving positive change in the built environment sector by leading and developing our Customer Success function across the UK. This is more than just a management role - it’s a chance to inspire and grow a talented team, deliver world-class customer experiences, and make sure our clients gain maximum value from the Supply Chain Sustainability School and its innovative reporting tools.

Key Responsibilities:
Lead, inspire, and elevate a high-performing team of Account Managers and Executives across the UK, driving a culture of excellence and delivering world-class customer service, design and champion best-in-class account management processes, own and deliver the customer success strategy, taking full accountability for retention, growth, and exceptional client outcomes, nurture and manage a portfolio of high-value, strategic clients, unlocking maximum ROI and building trusted, long-term partnerships.

About You:
Proven leader in customer success and account management, with a track record of shaping strategy and driving team excellence, consistently exceed retention and growth targets, delivering measurable impact at scale, inspiring people manager, building, coaching, and motivating high-performing teams to go above and beyond, trusted influencer and communicator, engaging confidently with senior stakeholders across all levels, inside and outside the business.