Technical Services Manager

Role

You will lead and deliver Hard FM Mechanical & Electrical (M&E) and Building services at the prestigious head office of a market‑leading organisation, ensuring full statutory, contractual, and client compliance. The role provides leadership to the on‑site engineering team, manages operational and financial interfaces with client project teams, and ensures clear, effective communication and reporting across company and client stakeholders, driving safe, reliable, and high‑performing building operations.

• Deliver Hard FM services in line with statutory, regulatory, and contractual requirements.
• Lead and manage Hard FM performance against KPIs and SLAs.
• Provide line management to the Engineering Support Manager and Technical SMEs.
• Build and maintain strong client relationships and manage client expectations.
• Manage safe and compliant handover of client‑led projects into operation.
• Ensure legal, mandatory, and HSE compliance across all Hard FM activities.
• Manage subcontractor tendering, performance, and on‑site compliance.
• Lead, develop, and motivate the Hard FM team, ensuring high standards of customer care.
• Own the Unit Training Plan and ensure role‑specific and statutory training is delivered.
• Participate in the on‑call rota and act as escalation for out‑of‑hours incidents.

• Safe, compliant, and effective Hard FM service delivery.
• Achievement and continuous improvement of contractual deliverables.
• Strong leadership and performance of the Hard FM team.
• Accurate and timely communication with the client and stakeholders.
• Effective operational and commercial control of Hard FM activities.

• Mechanical or Electrical qualification with proven management experience (degree level or equivalent).
• Experience delivering planned and reactive maintenance within a Hard FM environment.
• Strong commercial awareness, including fixed‑price contracts and P&L management.
• IOSH Managing Safely (minimum) and strong HSE leadership.
• Good IT skills (Microsoft Office).
• Strong stakeholder management and communication skills.
• Proactive, accountable, and team‑focused leadership style.