Community Manager

Reporting to the Head of Community, the Community Manager is responsible for:

• Creating a community within 40 Leadenhall by connecting Occupiers with amenities, our commitments and the 40 Leadenhall Team
• Engaging with external audiences and stakeholders to establish 40 Leadenhall as an active participant of the wider City of London community
• Delivering the 40 Leadenhall Social Value Strategy
• Contributing to the content and management of the 40 Leadenhall App
• Delivering against the department objectives set out by the Head of Community to enable department performance to be measured
• Acting as a custodian of the 40 Leadenhall brand to reflect a progressive and engaging image
• The focus is on people, creating an environment that interests and excites every occupier
• To develop a community within 40 Leadenhall and create a place where people thrive

• Supported by the Head of Community, ensure the implementation of the 40 Leadenhall Customer Experience Strategy
• Oversee the Occupier feedback programs, analysing trends and disseminate information across departments to inform strategy and evolve the service offering
• Delivery of the Social Value Strategy working together with the Sustainability Manager – Executing initiatives, tracking and reporting impact periodically
• Seek opportunities to support and engage with local community projects and outreach activities
• Build a network within the relevant business communities in and around 40 Leadenhall to the benefit of the building and occupiers
• Attend networking events and meetings as and when required in order to support the overall objective for good long lasting relationships with stakeholders
• Work with the operators of the amenity and retail spaces developing good relationships and support the success of the spaces
• Deliver a programme of events to support Wellness and Social Value and Sustainability requirements for the 40 LH communities.

• Provide content for social media campaigns to external creative and communications agencies.
• Ensure all community activities and good news stories are successfully communicated out to the correct audiences via internal and external communication channels
• Keep the app content up to date with relevant information consistent with the 40 Leadenhall brand, ensuring it is a valued resource for occupiers
• Have oversight of the annual calendar of occupier and committee meetings and their deliverables to ensure reporting and KPI requirements are met
• Support with creation of branded documents, presentations and other marketing collateral required by the wider team.

• Ensure programme performance is tracked in line with agreed strategic KPIs and is focused on maximising ROI in terms of delivering wider community engagement and social value initiatives
• Manage the allocated budget effectively throughout each service charge year.
• Actively maintain relationships with occupiers, operators of the managed services and other stakeholders
• Effectively manage service partner and appointed agencies relationships.
• Work with other Community managers across the business to share best practice, knowledge and resources across multiple centres where appropriate

• Strong interpersonal skills
• Strong verbal and written communication skills
• Excellent eye for detail and strong ownership mindset
• Strong organisational and multi-tasking skills
• Strong time management and prioritisation abilities
• Confidence in communicating and working to deadlines
• Intermediate to Advance Microsoft Office skills
• Workplace app would be advantageous
• Experience of small to medium scale event management
• A passion for community and people
• Understanding of design skills such as Adobe Creative Cloud, Canva

An exceptional opportunity has arisen for a proactive and engaging Community Manager to join the team at 40 Leadenhall, one of London's most iconic new office developments. This is a fixed‑term contract to cover a period of maternity leave, offering a unique chance to be at the heart of a vibrant and prestigious workplace community.

Located in the heart of the City of London’s insurance district, 40 Leadenhall…