Assistant General Manager
Job in
City of Westminster, Central London, Greater London, England, UK
Listed on 2026-07-11
Listing for:
Cicchetti Piccadilly
Full Time
position Listed on 2026-07-11
Job specializations:
-
Management
Retail & Store Manager, Hotel Management, Healthcare Management, General Management
Job Description & How to Apply Below
Overview
Cicchetti Piccadilly are hiring an Assistant General Manager!
Competitive industry pay (based on salary and tronc).
Our story: The Distefano family, spanning two generations, started San Carlo over 30 years ago and has grown to twenty-five authentic Italian restaurants across the UK, including Covent Garden, Piccadilly, Knightsbridge, Bristol, Leicester, Liverpool, Leeds, Cheshire and Manchester, with a growing number overseas including Kuwait, Bangkok, Dubai, and Miami, with additional openings planned as San Carlo continues to expand globally.
Compensation: Competitive salary and bonus potential (Plus Bonus & Tronc).
Colleague Benefits- Free Meals on Duty – Delicious, healthy meals, all free
- 50% Staff Discount – For you and your friends and family, in any of our restaurants around the UK
- Refer a Friend – Bring your friends and earn up to £1,000 per person
- Elevate Training Academy – Commitment to training and continuing professional development with our San Carlo training app
- Volunteering Days – Give back with dedicated volunteering days, making a positive impact in your community
- Squadra App – Discounts and rewards with thousands of companies worldwide
- Legal and Financial Advice – Free legal and financial advice for you and your family
- Colleague of the Month – Monthly recognition awards where all San Carlo colleagues are celebrated
- San Carlo Awards – Our annual awards celebrating talent and hard work
- Global Opportunities – Opportunity to work at international restaurants, from Dubai to Miami
- Best in Class Pension – Pension partnership with an industry-leading provider
- Overseeing the day-to-day operations of the restaurant, deputising for the General Manager when they are not on shift
- Undertake all Duty Manager responsibilities where relevant/needed
- Ensure your Duty Managers have an up-to-date Talent Pipeline for their departments with training needs and succession plans
- Hold monthly reviews with all Department Managers reporting to you to ensure all KPI’s are being achieved and report each meeting to the General Manager
- Manage monthly results from Department Manager KPI’s
- Manage customer satisfaction regularly using the available tools, ensuring all guest feedback is dealt with professionally and efficiently
- Alongside the General Manager, conduct probation and appraisals to monitor full team performance and development
- Track team turnover monthly and ensure it stays below the company target
- Ensure recruitment processes are adhered to at all times including all paperwork and onboarding for new starters
- Create and maintain a safe and comfortable working environment for all staff to flourish in
- Ensure staff records are kept up to date with training, absences, lateness, holidays, etc.
- Manage the results from all departmental Health Checks to ensure action plans are being worked on
- Previous experience in a similar role
- Team management experience
- Excellent communication skills
- Meticulous attention to detail, highly organised and capable of handling multiple tasks
- A proactive self-starter who can work independently with good judgement and minimal direction
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