Head of AI Engineering

Role Overview

Define and execute M&S's AI engineering strategy, roadmap, and technical vision to enable scalable, enterprise-wide AI adoption. Lead the build, deployment, and operation of secure, resilient, and reusable AI solutions that deliver measurable business value. Establish AI engineering standards and frameworks that accelerate delivery, maximise reuse, and reduce total cost of ownership.

• Lead the build, deployment, and operation of AI solutions across the enterprise.
• Establish and maintain AI engineering standards and frameworks.
• Build and develop high‑performing AI engineering teams, fostering a culture of innovation and continuous improvement.
• Partner with Product, Architecture, Data, and Technology leaders to translate business ambition into industrialised AI capabilities delivered safely at scale.

• Proven AI and technology leadership with deep expertise across data/AI, cloud platforms, and enterprise data ecosystems.
• Strategic thinker who combines technical depth with commercial awareness to shape long‑term investment and technology decisions.
• Inspirational people leader with a track record of building, mentoring, and scaling high‑performing engineering organisations.
• Transformational leader who thrives in complex environments, embraces change, and drives innovation while maintaining strong governance and control.
• Highly credible communicator capable of influencing executive stakeholders, aligning cross‑functional teams, and translating complex technology into business outcomes.

• 20% colleague discount across all M&S products and many third‑party brands for you and a member of your household after the probationary period.
• Competitive holiday entitlement with the option to purchase additional holiday days.
• Discretionary bonus schemes based on individual and company performance.
• Defined contribution pension scheme and life assurance.
• Tailored induction and a wide range of training programmes to develop your skills.
• Perks and discounts via the M&S Choices portal to maximise financial and personal wellbeing.
• Industry‑leading parental, adoption, and neonatal policies offering support and flexibility.
• Wellbeing support for all colleagues, including access to 24/7 Virtual GP and PAM Assist.
• Charity volunteer day to support a cause you are passionate about.

Marks & Spencer is an inclusive organisation committed to building diverse and representative teams. We value and promote a workplace where everyone can bring their whole selves to work and be at their best.

During any stage of the recruitment process, if you would benefit from reasonable adjustments or support, please let us know when completing your application. We will work to put steps in place to help you be at your best throughout the process.