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Proactive Customer Care Operations Lead (Transformation
Job in
City Of London, Central London, Greater London, England, UK
Listed on 2026-07-31
Listing for:
British Airways
Full Time
position Listed on 2026-07-31
Job specializations:
-
Management
Change Management -
Business
Change Management
Job Description & How to Apply Below
Location: City Of London
British Airways is seeking a Lead Proactive Customer Care Operational Delivery Manager to drive the proactive care transformation across global contact centres, including Delhi and other sites. The role focuses on governance, programme delivery and delivering measurable improvements for customers and colleagues.
You will lead high-profile transformation programmes, chair governance forums, and collaborate with senior leaders to embed new ways of working, data-driven decision making and
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