Resource Manager

The Resource Manager is a critical operational role within the Property Delivery function, reporting directly to the Head of Operations
- Property Delivery. The role is responsible for the day-to-day allocation and optimisation of property delivery resources - including surveyors, facilities managers and other property delivery staff - across the UK portfolio. The Resource Manager acts as the connective tissue between the central Property Delivery function and the client-facing teams, ensuring that resource allocation is aligned to budget, contractual requirements and client expectations.

The role manages a complex mix of dedicated and split allocation resources across multiple clients, and plays a central part in enabling the consistent, high-quality service delivery that underpins the Property Delivery strategy.

• Manage the day-to-day allocation of surveyors, facilities managers and other property delivery staff across the UK portfolio, maintaining an accurate and up-to-date resourcing model at all times.
• Administer and optimise the allocation of both dedicated resources (aligned to a single client) and split allocation resources (i.e. those shared across multiple clients), ensuring appropriate coverage and workload balance.
• Work closely with Property Delivery Leads and Senior Directors to understand resourcing requirements across client accounts and deploy resources accordingly.
• Maintain a clear view of capacity across all property delivery teams, identifying pressure points, gaps and over-allocation proactively and escalating where necessary.

• Ensure all resource allocations are aligned to agreed client budgets and fee structures, supporting the accurate recovery of costs and fees across the portfolio.
• Work with the Head of Operations and finance colleagues to reconcile resource deployment against budget, flagging variances and supporting corrective action where required.
• Contribute to the annual budgeting and forecasting process by providing detailed resource data and forward-looking deployment plans.
• Identify opportunities to improve cost efficiency through smarter resource deployment, shared resourcing models and reduction of over-allocation or under-utilisation.

• Liaise with client teams, and Property Delivery Leads to ensure that resource plans reflect current client requirements, contractual obligations and any changes in client needs.
• Respond promptly to client-driven resourcing requests, including requests for additional resource, changes to existing allocations or requirements arising from portfolio changes.
• Manage the resourcing implications of client departures or contract changes, coordinating the redeployment or release of affected staff in a timely and organised manner.
• Maintain strong working relationships with the Client Relationship group and Property Delivery Leads, acting as a trusted partner on all resourcing matters.

• Manage the resourcing response to staff departures, new joiners, and internal moves, ensuring continuity of service and minimal disruption to clients during transitions.
• Support succession and contingency planning by maintaining visibility of resource risks across the property delivery teams and working with the Head of Operations to address them.
• Coordinate with HR and People teams on resourcing matters including onboarding, role changes and off-boarding processes as they affect the property delivery function.
• Contribute to workforce planning discussions, providing data and insight to support decisions on headcount, structure and resourcing strategy.

• Own and maintain the central resourcing system or tracker for the Property Delivery function, ensuring data accuracy and accessibility for key stakeholders.
• Produce regular resourcing reports for the Head of Operations and Senior Directors, including allocation summaries, capacity utilisation, budget alignment and exception reporting.
• Develop and maintain dashboards or reporting tools that provide real-time visibility of resource deployment across the portfolio.
• Support…