Concession Store Manager

Concession Manager
- Luxury WRTW brand

Department store, London

£50,000 plus bonus & Package

Our client is seeking an experienced Manager to lead one of its luxury retail concessions. This individual will be responsible for delivering an exceptional client experience, driving commercial performance, and leading a high-performing team.

The successful candidate will oversee the day-to-day running of the concession, ensuring the highest standards of service, visual presentation, operational excellence, and team development. Acting as the key liaison between the concession, store management, and the wider retail business, they will play an integral role in driving both client engagement and business success.

• Lead, inspire and motivate the concession team to achieve sales targets and key performance indicators.
• Coach and develop team members through regular feedback, training and performance reviews.
• Foster a positive, collaborative and high-performance culture.
• Oversee recruitment, onboarding and ongoing development of the team.
• Manage team rotas, scheduling and daily floor coverage.

• Deliver an exceptional luxury customer experience at every touchpoint.
• Support the team in building and maintaining a strong client book through personalised outreach and relationship management.
• Confidently manage VIP clients and resolve complex customer situations with professionalism and discretion.
• Partner with internal teams to deliver client events, clienteling initiatives and exclusive in-store experiences.

• Drive sales performance by analysing key metrics including sales, conversion, average transaction value (ATV), units per transaction (UPT) and other commercial KPIs.
• Identify opportunities to maximise revenue and improve overall trading performance.
• Monitor stock levels, product performance and inventory movement, escalating any issues where appropriate.
• Ensure the successful execution of product launches, promotional activity and seasonal campaigns.