Deputy General Manager

Ready to step up and experience what it’s really like to run a flagship store- while still being supported as you grow?

At Boots, becoming a Deputy General Manager is a step up in your career- giving you the opportunity to lead at scale at the heart of one of our busiest and most exciting stores. These are flagship stores that showcase the very best of our brand and are often among the first to bring new products, services and innovations to life.

You’ll be at the centre of it all, bringing structure and energy to each day- setting direction in morning huddles, tracking performance as it unfolds, and closing the day with clear priorities for tomorrow. Using data, instinct and experience, you’ll respond quickly to keep operations running smoothly, teams focused, and customers and patients receiving the brilliant experience they expect from Boots.

This is a hands‑on role. You’ll spend your time on the shop floor, staying connected to everything happening across retail, pharmacy and operations. You’ll ensure the store operates safely and compliantly, creating an environment where teams can deliver at their best today while continuing to improve for tomorrow.

A key part of your role will be developing others. You’ll coach and support a team of Assistant Managers. While you won’t have direct reports, you’ll play an important role in enabling them to lead their own teams and areas with confidence and understand the bigger picture- spotting potential, tailoring your approach and helping others grow.

You’ll report into and work closely with the General Manager, who is based in-store. This provides day‑to‑day exposure to an experienced leader, where you’ll help shape performance, influence decisions and gain real insight into what it takes to deliver at this level- a true partnership.

You’ll also work closely with directors of stores and regional teams, continuing to build your own leadership capability while supporting others to grow in theirs, opening up opportunities for you to progress into more senior roles if that’s the direction you choose.

This role is ideal for Store Managers of small or medium‑sized stores ready for the next step, as well as experienced Assistant Managers in larger stores who are already operating as second‑in‑command and looking for their next challenge.

• Partnering with the General Manager to drive store performance and operational excellence
• Owning performance day to day- reviewing results, spotting where things aren’t on track and taking action to move the store forward
• Leading daily huddles to set clear direction, energy and focus for the team
• Using data and insight to identify trends, respond quickly and keep the store performing across all areas
• Coaching and developing Assistant Managers to lead their teams effectively and understand the bigger picture
• Spending time on the shop floor, staying visible and connected across retail, pharmacy and operations
• Ensuring strong operational standards, safety and compliance at all times
• Working closely with regional teams and senior stakeholders, including hosting visits from leadership and executive teams
• Bringing new products, services and initiatives to life in a meaningful way for your customers

• Retail Management Experience (currently a Store Manager or experienced Assistant Manager)
• Strong understanding of retail operations, ideally across multiple areas
• Ability to drive performance and implement strategy in‑store
• Great customer service skills and a passion for customer care
• Confidence working at pace and making decisions in a fast‑moving environment
• A people‑first approach, with the ability to coach and develop others
• Resilience and adaptability- comfortable with a role where no two days are the same
• Curiosity and drive- you’re keen to learn, ask questions and keep improving

• Experience in a flagship or high‑volume store
• Experience across both retail and pharmacy environments
• A track record of spotting potential and developing future leaders
• Confidence using data and insight to improve performance

At Boots, your career can be as ambitious…