Director, Remediation, Financial Services Consulting

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EY's Financial Services practice is a unique industry-focused business unit that provides a broad range of integrated services to financial institutions and other capital markets participants, including banks, insurers, wealth and asset managers and government.

EY UK's Remediation Team works across all sectors on a broad range of engagements with a diverse portfolio of clients, delivering consultancy services and support focused on the execution of remediation programmes and the management of regulatory risk.

The team focuses on delivering some of the industry's largest and most complex remediation programmes. This includes supporting firms in qualifying potential issues, root cause analysis, as well as designing and implementing past business reviews and redress schemes to remediate consumer harm.

Our objective is to continue being the market leader in delivering large-scale, complex remediation programmes within the Financial Services sector. We collaborate and work closely with teams across EY to design and execute technology-enabled delivery solutions that bring structure, pace and control to high profile programmes for our clients, while also building and deepening senior client relationships and identifying opportunities to support clients across the remediation lifecycle.

As a Director, you will play a pivotal role in shaping EY's remediation delivery strategy, taking end-to-end accountability for programme set-up and execution, and acting as a trusted adviser to senior client stakeholders on delivery approach, governance, risks and good customer outcomes. You will also be expected to originate and shape new opportunities, lead pursuits and proposals, and bring the best of EY to clients through strong relationship management and market-facing insight.

As a Director within the Remediation Team, you will lead complex multi-workstream programmes from mobilisation through to closure, setting the delivery strategy, establishing governance and controls, and assuring high quality outcomes. Typical engagements include leading, directing and assuring the design, implementation or review of:

• Past business reviews and large-scale remediation programmes for firms
• Programme design and control, including integrated plans, dependencies, RAID management, milestones, and operational execution
• Governance and operating rhythm, steering committees, working groups, decision forums, and clear escalation pathways
• Performance management and reporting including MI and insights, outcome tracking, executive dashboards and Board level reporting
• Resource and financial management comprising budgeting, forecasting, capacity planning, and commercial oversight
• Workstream leadership across multi disciplinary teams (operations, technology, data, risk) to deliver at pace
• Quality management incorporating assurance frameworks, outcome testing and continuous improvement across delivery lifecycle
• Delivery of FCA agreed actions including Section 166 reviews and Skilled Person engagements
• Development of programme artefacts, including policy frameworks, remediation principles and redress methodologies to scale repeatable delivery
• Originating, shaping and leading significant business development opportunities for new and existing clients

• Provide visible leadership across EY's largest and most complex remediation programmes, acting as the primary point of accountability for delivery, quality and outcomes
• Be a very established Programme Manager with significant experience of setting up and delivering large scale remediation programmes
• Set the overall programme strategy and delivery approach, including mobilisation, governance design, delivery controls, reporting and assurance
• Lead multiple work streams and engagement teams concurrently, ensuring clear ownership, strong delivery cadence, and effective decision making discipline
• Own commercial performance and programme control, including budgeting, resourcing, risk management and contractual delivery commitments
• Translate complex regulatory expectations into actionable delivery plans and operating models that teams can execute at scale.
• Operate confidently at senior levels, with strong written and verbal communication skills for Board level reporting, regulator engagement and executive presentations
• Proactively identify and convert opportunities for EY to provide additional advisory services, leveraging existing client relationships
• Lead, or play a senior role in, the development and governance of proposals for significant new client opportunities
• Build, maintain and deepen senior client relationships, acting as a trusted adviser across remediation, regulatory risk and broader transformation agendas
• Create a high…