Experience Manager

Experience Manager

Location:

City of London

Salary: £52,000 - £68,000

Contract Type:
Permanent

Working Pattern:
Full Time

• Strategic Oversight:
  Drive the delivery of a comprehensive workplace experience strategy, ensuring alignment with organisational goals.
• Contracts Management:
  Oversee all contracts under your jurisdiction, ensuring they are executed professionally and meet the expectations of both customers and business partners.
• Site Operations Management:
  Implement industry best practises to create a first-class workplace experience for all on-site personnel.
• Innovation and Technology:
  Leverage innovative technologies and automation to develop new operational methodologies that enhance efficiency and effectiveness.
• Sustainability Commitment:
  Actively engage in sustainability initiatives, collaborating closely with the wider Workplace group and partners to promote eco-friendly practises.
• Team Development:
  Mentor and facilitate the training and development of team members, fostering a supportive and cooperative environment.
• Subject Matter Expertise:
  Serve as a subject matter expert for Workplace Experience and Front of House operations, supporting the development of processes and standard operating procedures (SOPs).
• Reporting:
  Provide comprehensive monthly, quarterly, and annual reports to management as required.
• Flexibility:
  Be prepared to assist with other duties within the Workplace team when necessary.

• Communication
  
  Skills:
  
  Exceptional written and oral communication skills, including strong presentation and negotiation abilities.
• Project Management:
  Proven ability to manage multiple projects and competing priorities effectively.
• Customer Service Orientation: A steadfast commitment to delivering outstanding customer service in a fast-paced environment.
• Networking
  
  Skills:
  
  Ability to connect and build relationships at all organisational levels.
• Adaptability:
  Flexibility to adapt to changing business requirements and priorities.
• Relationship Building:
  Outgoing and engaging, with a talent for fostering strong relationships with full-time employees, guests, key service partners, and other onsite stakeholders.
• Leadership Qualities:
  Demonstrated success in team management, complemented by excellent people skills.
• Professionalism:
  Display initiative, confidence, and professionalism in all interactions.

• Experienced in a related role within a customer-facing environment such as facilities management or hospitality.
• Experience in a creative or social media environment is a plus.
• Flexibility in the types of tasks undertaken and availability to meet critical needs as they arise.

This is a unique opportunity for a motivated individual who thrives in a collaborative and innovative environment.

The Adecco Group UK & Ireland is an Equal Opportunities Employer.