Senior Creative Project Manager

Senior Creative Project Manager

Salary
:
Up to £50,000 per annum, plus company benefits

Location
:
London E14

Contract
:
Permanent, full time

Shifts
: 37.5 hours per week, Mon-Fri 9am-5:30pm, with a 1-hour unpaid lunch

Work model: Hybrid; on-site Tuesday, Wednesday, and Thursday

Williams Lea seeks a Senior Creative Project Manager to join our team!

Williams Lea is the leading global provider of tech-enabled business and marketing services helping clients manage and transform processes through resilient, scalable 24/7 operations. We combine deep expertise, agentic AI-embedded workflows, and a global delivery model into a tech-enabled, seamless human expert-in-the-loop experience that helps clients achieve superior business outcomes.

Built on a strong heritage and great client relationships, we harness deep industry expertise, emerging technology and our global "Optishore™" delivery model to plan, build, execute and measure business processes, driving operational agility and digital transformation at speed and scale.

Williams Lea, an RRD company, serves clients in 20 countries across four continents and has 15,000 employees worldwide.

As a Senior Creative Project Manager
, you will be responsible for the hands‑on management and delivery of integrated creative projects and campaigns within a client on‑site studio environment.

Working closely with clients, Creative Leads and internal stakeholders, you will own projects from brief through to final delivery, developing scopes of work, cost estimates, timelines, budgets and resource plans while ensuring projects are delivered on time, on budget and to the highest quality standards.

This is a highly delivery‑focused role, requiring someone who enjoys being actively involved in the day‑to‑day management of campaigns across print, digital, web, film and editing. Alongside project delivery, you will support the development of junior Project Managers and contribute to driving best practice across the team.

Reporting into the Creative Operations Director, you will act as a key link between clients, creative teams and stakeholders, helping to build strong client relationships, drive operational excellence and deliver outstanding creative work.

• Own the end‑to‑end delivery of integrated creative campaigns across print, digital, web, film and editing
• Translate client briefs into clearly defined scopes of work, project plans, timelines, budgets and resource requirements
• Develop accurate cost estimates and proposals, ensuring projects are commercially viable and delivered efficiently
• Build strong relationships with clients and stakeholders, becoming a trusted partner and key point of contact throughout project delivery
• Lead project status meetings and delivery conversations, providing updates on progress, timelines, budgets, risks and dependencies
• Work collaboratively with Creative, Production and Account teams to ensure client objectives are met and exceeded
• Balance client expectations with project realities, proactively identifying risks and implementing solutions
• Support and mentor junior Project Managers, sharing knowledge and helping to develop project management capabilities within the team
• Contribute to continuous improvement initiatives to enhance project delivery, team effectiveness and client satisfaction
• Become a valued member of the Studio and Management Team, helping drive quality, creativity and business growth

• Manage multiple projects and campaigns simultaneously from briefing through to final delivery
• Analyse and interpret client briefs, defining scope, deliverables, timelines, budgets and resource requirements
• Create and manage project plans, ensuring all milestones, dependencies and deadlines are met
• Coordinate activity across multidisciplinary teams, including print, digital, web, film and editing projects
• Ensure projects are delivered on time, on budget and to agreed quality standards
• Maintain project documentation, schedules and status reporting throughout the project lifecycle
• Manage project changes effectively, communicating impacts to timelines, budgets and resources where required
• Proactivel…