Head of Service Operations

We oversee a wide-ranging CSR program which supports local and global charities, actively champions employee wellbeing and continually seeks to reduce our environmental footprint. We are also proud of our diverse and inclusive culture. This provides all our employees with a sense of belonging which allows them to reach their full potential.

At Crown Fine Art, we specialise in the safe handling, transportation, and installation of priceless artworks. As a part of the team, you'll be part of a team that works behind the scenes to ensure every masterpiece is treated with the respect and precision it deserves. The Head of Service Operations leads Crown Fine Art's end-to-end operational and client service delivery across the UK & Ireland, driving service excellence, operational consistency, commercial discipline and continuous improvement across all service lines.

Acting as the bridge between clients, operations, warehousing, museums & heritage, technical services, finance and commercial teams, the role drives service excellence, process improvement and digital transformation. The role will create a culture where client experience, operational excellence, accountability and continuous improvement are embedded across every function and location.

• Establish measurable service standards, SLAs and performance metrics.
• Drive client satisfaction, retention and service recovery.
• Position service excellence as a key competitive differentiator.

• Lead operational delivery across client service, planning, storage and technical functions.
• Improve operational consistency across all UK & Ireland locations.
• Foster accountability and collaboration across teams.

• Streamline processes and eliminate inefficiencies.
• Introduce best-practice operating procedures and governance frameworks.
• Drive technology adoption, automation and AI opportunities.

• Improve billing accuracy, debtor management and cost control.
• Balance service delivery with commercial objectives.
• Identify opportunities for account growth, upselling and cross-selling services.

• Lead and continuously improve the end-to‑end client service proposition, ensuring consistent service excellence, measurable performance standards and effective resolution of complex client issues across all client sectors.

• Provide strategic leadership across client services, planning, storage, warehousing and technical operations, ensuring efficient resource utilisation, operational consistency and high-quality service delivery throughout the UK & Ireland network.

• Drive operational excellence through process improvement, standardisation, digital transformation and the adoption of technology, automation and AI to improve efficiency, visibility and decision‑making.

• Oversee storage and inventory operations, ensuring inventory accuracy, artwork traceability, compliance, revenue assurance and the delivery of agreed service standards to clients.

• Support business growth and profitability by embedding commercial awareness, improving billing and debt management processes, identifying revenue opportunities and providing operational insight to support strategic decision‑making.

• Build, develop and lead high‑performing teams by fostering accountability, collaboration, employee engagement and continuous learning while embedding Crown's values and behaviours throughout the organisation.

• Significant leadership experience within fine art, museums, galleries, luxury services, specialist logistics or comparable sectors.
• Proven experience leading multi-site operational and service delivery teams.
• Strong understanding of client service excellence within high‑value and specialist environments.
• Demonstrated experience of operational transformation and process improvement.
• Commercially astute with experience managing profitability, pricing and…