Project Manager Complaints

BDS are currently recruiting for a Project Manager with a background in Complaints Management, ideally from the Public Sector but not essential.

The main focus of the role is to provide clear ownership and leadership of projects, building strong relationships with stakeholders, and ensuring that change is delivered in a structured, well-governed way that achieves measurable business benefits.

• Leading projects ensuring delivery, quality standards and alignment to organisational objectives.
• Establishing a clear governance structure for the project, reporting status and milestones.
• Leading end-to-end delivery of projects, preparing robust business cases, plans, and budgets.
• Managing risks, issues, dependencies, and governance reporting to ensure transparency and control.
• Ensuring new systems and processes meet business needs through effective requirements, testing, training, and implementation.
• Engaging with stakeholders to define scope, benefits, and return on investment, ensuring outcomes are realised.
• Matrix-managing project teams, including BAs and other resources, setting clear objectives and supporting their development.
• Managing procurement and supplier activity in partnership with the Procurement team, from evaluation to contract management.
• Supporting colleagues with advice, peer review, and guidance.

Hybrid working – at least 2 days a week in our main office.

Monday
- Friday 9am- 5pm

Pay rate £71.43ph - £85.71ph Umbrella (day rate £500-£600) Umbrella

Temp ongoing to start ASAP