Head of Delivery

About Greenpark

Greenpark is a global, award-winning digital agency specialising in omnichannel search and social. Our raison d’etre is to create amazing content that people and algorithms love. How? Through data-led and performance-driven search and social content to help brands create meaningful connections that impact people's lives. Our unique expertise in Omnichannel Search & Insights, Creative Content and Performance Tech are delivered to our clients via an ad agency and in-house models.

We do this for a global client portfolio including Unilever, Campari Group, AIA, Sanofi, Nestle, Lipton, Kimberley Clark, Straumann, Ricola, Globe Telecom, and more.

Want the real inside scoop? Our Playbook gives you a peek into how we work, collaborate, and get things done ck it out here

As a company, we strive and act together in our ambition to make a positive impact for the people and brands we serve, we do everything with kindness and respect at the core. ‘We Strive’,‘Acting Together’,‘With Kindness’are the values that guide us.

This role description covers the main aspects of a Head of Delivery role. However, a job description is not a box that you are put in. It is a definition of your core responsibilities. In a company like ours, you are encouraged and expected to contribute to many wider issues.

• To ensure the successful delivery of client projects – with central focus on quality and profitability as well as adherence to timelines.
• To implement processes across the project management team and ensure they are followed and optimised where needed.
• To ensure different departments integrate within projects and Client work streams, and ultimately ensuring the Agency as a whole are working together in the most efficient manner.
• This role includes oversight of projects as well as leading and developing the Project management team.

• Transition day-to-day client responsibilities to the Project Management team
• Oversees all project set-up & kick-offs, to ensure projects are off to a good start
• Checks in regularly with projects (project managers, client leads, technical leads, product leads, whole teams, etc.) to unearth project issues early.
• Is the first point of escalation for project issues and works to resolve them with the team, the various project leads, and client stakeholders where necessary; escalates further as appropriate
• Proactively builds relationships with client stakeholders and is available to provide guidance, issue resolution and comfort during important or challenging project stages.
• Manages resourcing across projects to ensure the best use of billable talent, helping forecast and pipeline resource needs for new incoming projects taking into account a strategic approach balancing the strongest resource skillset, available capacity and business priorities.
• Contributes to new business activities, particularly pitch development and pitch delivery
• Reviews all Statements of Work before they are sent to the client to ensure ways of working, scope, deliverables, timelines and dependencies are set up for success.
• Is a champion for enabling AI where appropriate to help workflow efficiency and effectiveness, but also understands the need for a human in the loop
• Supports efforts to optimise and codify our ways of working

• The Head of Delivery reports into the Managing Director, EMEA & US
• Performance and progression are reviewed together with the MD
• The Head of Project Management should be in close communication with the Head of Client Services, Finance Director, and other Heads of Department (Search, Content, Tech, Creative, Production)
• The Head of Project Management should liaise with all Client services and…