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Hybrid Senior Director, Customer Experience Transformation
Job in
City Of London, Central London, Greater London, England, UK
Listed on 2026-08-29
Listing for:
MTVH
Full Time
position Listed on 2026-08-29
Job specializations:
-
Management
Project & Program Management
Job Description & How to Apply Below
Metropolitan Thames Valley Housing (MTVH) is seeking a Director of Customer Experience to lead a major transformation within our housing services. The role sits on the Senior Leadership Team and focuses on delivering a modern, data-led customer proposition that improves satisfaction and operational efficiency.
You will shape the customer experience strategy, oversee customer contact and voice services, and drive omni-channel integration across digital, voice and self-service platforms,
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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