Senior Store Manager

Senior Store Manager | Luxury Fashion | London

Location:

London Salary:
Up to £90,000  Benefits We are delighted to be partnering with one of the world's most recognised luxury fashion houses to appoint an exceptional Senior Store Manager for a prestigious flagship location within one of London's leading department stores. This is a rare opportunity for an experienced Senior Store Manager to take on significant commercial and leadership responsibility within a complex, high-performing luxury retail environment.

Working closely with the Store Director, the Senior Store Manager will play a critical role in driving commercial performance, developing a high-performing leadership team and delivering an exceptional client experience. The Senior Store Manager will be a highly visible leader within the business, combining strong commercial awareness with outstanding people leadership and a genuine passion for luxury fashion.

The Role The Senior Store Manager will work alongside the Store Director to ensure the continued success of the business, supporting the development and execution of commercial strategies while taking ownership of key areas of the operation. This is not a traditional Store Manager position. The successful Senior Store Manager will have significant influence across commercial performance, client development, people and operational excellence, with the opportunity to develop towards future Store Director-level responsibility.

Key responsibilities include:

Partner with the Store Director to deliver ambitious commercial and financial objectives. Analyse sales performance and key business indicators, identifying opportunities to improve productivity and maximise results. Lead, coach and develop a multi-layered management team and wider retail team. Take responsibility for the store in the Store Director's absence, ensuring continuity across commercial, operational and people priorities. Drive a strong clienteling and CRM culture, supporting the development and retention of high-value client relationships.

Lead by example on the sales floor, ensuring consistently exceptional standards of client experience. Develop clear action plans with management teams to improve KPIs and commercial performance. Support recruitment, succession planning and talent development across the business. Work closely with CRM, Training, Visual Merchandising, Stock and other specialist functions to deliver a consistent retail strategy. Maintain the highest standards of operational excellence, compliance and presentation.

Build strong relationships with internal stakeholders and key department-store partners. Maintain an excellent understanding of luxury market trends, competitors and opportunities within the local market. Represent the brand at relevant client, industry and local events when required. About You We are looking for an established Senior Store Manager or luxury retail leader who combines commercial strength, exceptional people leadership and a genuine passion for client experience.

You may currently be a Senior Store Manager, Store Manager, Flagship Store Manager, Boutique Manager, Deputy Store Director or Assistant Store Director within luxury fashion, luxury retail or another premium customer-led environment. The successful candidate will ideally demonstrate:
Significant experience within luxury fashion, luxury retail or a premium customer-focused environment. Experience leading sizeable teams through multiple layers of management. A proven track record of delivering commercial results and improving store performance. Experience managing and developing managers, rather than solely individual contributors. Strong CRM and clienteling experience, with an understanding of how to develop long-term client relationships. Excellent commercial and analytical capability, with confidence interpreting KPIs and translating insight into action.

Experience with in a flagship, high-volume or department-store environment would be highly advantageous. A natural ability to motivate, coach and develop high-performing teams. Excellent communication and stakeholder management skills. A sophisticated understanding of…