Department Manager - Fashion House

About the Role

We are seeking a dynamic and experienced Department Manager to lead the Ladieswear Ready-to-Wear department in one of the most prestigious retail environments in London.

• Lead, coach, and inspire a team to achieve individual and departmental KPIs.
• Define goals and regularly review performance, providing real-time coaching and feedback.
• Identify and nurture talent, supporting career development and succession planning.
• Foster a collaborative and positive work environment.

• Ensure every client receives outstanding service and attention.
• Cultivate a client-centric culture and drive database growth through effective data capture.
• Support the team in building long-lasting relationships with clients.

• Drive sales performance for the department, analyzing results and implementing improvement strategies.
• Enhance product knowledge across the team to boost KPIs such as UPT and cross-selling.
• Share market insights and customer feedback with senior management.

• Act as a key leader in the absence of senior management, overseeing store operations including opening/closing.
• Ensure compliance with company policies and procedures.
• Maintain inventory accuracy and manage stock effectively.

• Proven experience in a similar retail management role.
• Strong leadership and communication skills.
• Commercially minded with a passion for fashion and client service.
• Agile, proactive, and solution-oriented.
• A team player with a collaborative mindset.
• Fluent in English; additional languages are a plus.