Practice Manager

The Coastal Partnership have restructured and are looking for an experienced Practice Manager to lead their City - Beechcroft and Old Palace Surgeries. This is an exciting position with the chance to really make the role your own, with the support of a Reception Manager, a Senior Clinical Lead, and a wider Head Office team., Your role will be to lead the practice, overseeing all aspects from service delivery, HR management, operational and strategic elements, through to the finer elements of significant events investigations, representing the practice with the PCN and wider system.

You have a wider team of approximately 20, including Patient Services, Nurses, ACPs and GPs to lead across 2 sites (Beechcroft and Old Palace). This role, along with the Coastal Villages Practice PM role, have been created to lead the individual practices, to provide the local agility and autonomy required in this ever-changing health system. You will have experience within General Practice and understand the intricacies of team, patient and service management.

The Partnership is dynamic, forward thinking and constantly striving to improve patient services. The Head Office team, led by an experienced Executive Manager, has a wealth of specialist knowledge and will support you to succeed.

Responsible For

• Reception Manager
• All Clinical Staff (non-clinical line management)
• Administrative Staff
• Secretarial Staff
• Care Co-ordinators
• Allied Health Professionals (where applicable)
• Practice Workforce Planning and Development, Leadership and Practice Management
• Provide visible leadership across both practice sites.
• Lead the operational delivery of practice services.
• Promote a positive, collaborative and high-performing culture.
• Support implementation of Partnership objectives and strategic priorities.
• Act as a role model for professionalism and leadership.
• Ensure effective communication throughout the practice.

• Maintain overall responsibility for workforce management across the practice.
• Line manage clinical and non-clinical staff, excluding the reception team.
• Conduct appraisals and performance reviews for direct reports.
• Support managers with workforce development activities.
• Manage sickness absence and Return to Work processes.
• Consider and manage flexible working requests.
• Support recruitment, onboarding and retention activities.
• Lead workforce planning and succession planning.
• Promote staff wellbeing and engagement initiatives.
• Ensure mandatory training compliance is maintained.
• Co-ordinate GP trainees and Foundation Year doctors across Coastal sites, working with HR support.

• Work closely with the Clinical Lead to support effective workforce deployment.
• Maintain oversight of clinical staffing levels and workforce resilience.
• Support rota planning and workforce capacity management.
• Ensure appropriate support structures are in place for clinical teams.
• Escalate workforce risks appropriately.

• Monitor practice performance against contractual and organisational objectives.
• Analyse performance data and identify areas for improvement.
• Support delivery of local and national initiatives.
• Ensure operational performance targets are achieved.
• Monitor service capacity and demand.
• Support service redesign and improvement initiatives.

• Lead complaints management processes.
• Ensure complaints are investigated appropriately and resolved effectively.
• Maintain oversight of Significant Incident and RADAR investigations.
• Monitor themes, trends and organisational learning.
• Ensure action plans are implemented and reviewed.

• Maintain oversight of governance systems and processes.
• Support compliance with CQC requirements and standards.
• Develop and maintain local policies and procedures.
• Maintain oversight of information governance and data protection compliance.
• Ensure organisational risks are identified and managed appropriately.
• Support safeguarding processes and compliance requirements.
• Monitor quality assurance and audit programmes.
• Support EDEC submissions and associated reporting.

• Maintain overall responsibility for Health and Safety compliance.
• Work with Infrastructure and Head Office teams to ensure premises compliance.
• Monitor fire safety, legionella and associated compliance requirements.
• Ensure risks are escalated and addressed appropriately.
• Maintain oversight of site security and operational resilience.

• Support…