Area Housing Manager - South West

INTERNAL only vacancy:
This vacancy is only available to employees of L&Q and its subsidiaries. Any applications received from external candidates will not be progressed. If anything in regards to your sensitive information has changed, please ensure you update this on your iPal account. This supports us in monitoring and improving our diversity and representation across the business.

Job Title:

Area Housing Manager

Contract Type:
Fixed Term Contract for 6 Months

Salary:
Starting from £57,094 to £63,032 per annum (London weighted)

Grade: 10

Persona:
Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working)

Reporting Office:
Morden Road

Closing Date: 14th September 2026

Interview Dates:
Interview will take place on 24th September via MS Teams

Benefits include:
Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more ...

Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.

Join our Housing Management Team at L&Q:
Would you like to join our revamped Housing Management Division as an Area Housing Manager and deliver an excellent service for residents? This is an exciting opportunity for anyone who is a customer-focused team player who wants to make a difference.

Your impact in the role:
In this role you will ensure the delivery of a responsive, efficient, customer focused and agile tenancy management and tenancy verification services to mixed tenure customers and prospective customers through effective leadership and management of resources. Representing and championing the Trust and its values whilst contributing the financial strength and customer experience. The successful candidate will be solution focused and will act as a champion of service improvement and Customer Service.

You will demonstrate strong leadership skills and ideally have experience of growing and developing a team. You will possess a track record in innovative service development, business planning skills and developing operational excellence. You will have a comprehensive understanding of tenancy and estate management including all aspects of anti-social behaviour and vulnerability.

• Housing sector experience and knowledge on all aspects of Tenancy Management and Leasehold management including but not limited to Anti-Social behaviour, Service Charges, New Build developments, Vulnerable Residents and Safeguarding
• Having the ability to lead and motivate a team to deliver a high quality, effective customer focused service in a demanding, public facing environment is essential to this role
• Exceptional stakeholder management skills with the ability to build and maintain strong working relationships
• Innovative, solution focused with excellent organisational and reporting skills
• Excellent verbal and written communication
• Excellent time management skills and the ability to juggle multiple priorities
• Project Management skills are desirable

• Working collaboratively with internal and external colleagues and teams to ensure an effective, efficient and customer focused delivery of all aspects of Tenancy and Leasehold Management, including ASB and Vulnerability
• To develop, maintain and influence relationships with key stakeholders and partners, promoting and representing L&Q at meetings/ events to the highest standards
• Prepare, manage, and control budgets for activities managed whilst having regard for financial strength at all times.
• Managing and…