Technical Services Manager

Job Title

Technical Services Manager

At Cushman & Wakefield, we are seeking a highly motivated

Technical Services Manager to lead the delivery of exceptional technical and operational services across a diverse property portfolio. Acting as a trusted partner to both clients and internal stakeholders, you will be responsible for managing key accounts, ensuring the seamless integration of service delivery platforms, and providing timely, accurate, and consistent information to support informed decision‑making. Combining strong technical expertise with commercial and financial acumen, you will drive service excellence, ensure robust governance and compliance, and play a pivotal role in achieving both client objectives and Cushman & Wakefield’s commitment to operational excellence.

The Technical Services Manager (TSM) core focus is to act as an expert advisor, supporting the FM and ESG teams by providing technical advice, audits and reports. The role will be responsible for day‑to‑day management of the various MEP and related services contracts to ensure that the contracts operate safely and efficiently and all necessary statutory and best practice compliance requirements are met and satisfactorily documented.

The role also includes monitoring the various contracts to ensure that all contract specifications are met, using key performance indicators to monitor and record contractor performance. The TSM will also be responsible for supporting the day to day delivery of MEP and related small service charge and capital expenditure projects across the portfolio. The TSM will have a sustainability bias, be fully embedded within the ESG team and support the teams with the understanding of sustainability and environmental legislation and best practice.

• To pro‑actively manage the day‑to‑day operations of the mechanical and electrical maintenance contract, to give technical support related to any MEP or hard services contracts for the portfolio.

• Monitor and review the services provided by the various contractors and ensure that the terms of all relevant contracts are being fully met.

• To manage the processes, policies and procedures necessary for effective operation of the contract.

• Client reporting and presentations

• To review and amend supplier contract specifications.

• Complete site‑specific tenant fit‑out guides

• Provide input into regular operational management meetings and reports as required.

• Establish and manage procedures for monitoring and benchmarking supplier and contract performance.

• Complete ESG life cycle reports to an agreed format. Arrange and attend all stakeholder review meetings

• Management of AMR roll‑out project

• Development and implementation of energy efficiency guidelines and tracker

• Pro‑actively recommend projects to enhance sustainability to sites

• Manage internal and external relationships including Client, Cushman & Wakefield, local authorities, service providers and statutory bodies.

• Provide technical support & advice to the FM team nationally.

• Review new industry regulations and CIBSE/HVCA guidelines and contract utilities.

• Review and manage engineering business risk.

• Manage service providers and monitor performance against contracted SLAs and KPIs.

• Co‑ordinate the production of performance reports, carry out analysis of the results and take appropriate action to ensure continuous improvement is achieved.

• Provide team update/training in relation to building services.

• Establish ‘value for money’ strategies for delivering the technical management service.

• All Health and Safety matters effectively managed.

• Complete engineering site surveys & audit reports and create site‑level action plans.

• Prepare routine engineering reports where required…