Software Engineering Manager

We're changing the way we do things, and putting industry leading innovation at the heart of how we operate; we need a stellar engineering team to make it happen. You'll be joining one of the most iconic brands in the UK on its most exciting cycle yet. We're more integrated and product led in our tech teams than ever before: learning, changing, and adapting constantly, with millions of customers and colleagues benefiting from reliable, modern in-store technology every single day.

As a Software Engineering Manager within Store Payments & Infrastructure, you will lead teams running and evolving business‑critical store systems, ensuring they are reliable in live trading environments. You will work across multiple engineering teams and third‑party partners to maximise delivery outcomes in a domain built on complex integrations with store hardware and external systems, improving how these platforms are designed, tested and operated at scale.,

You'll be joining M&S Design and Technology as a Software Engineering Manager within the Store Payments & Infrastructure domain. Our mission is to improve reliability and delivery across in-store payments and store technology systems. You will manage a team responsible for delivering business strategy such as optimising payments, customer experience and reducing shrinkage while remaining hands-on where needed to support delivery and resolve complex issues.

• Being accountable for engineering excellence within your teams, from behaviours to operations, from technical direction to solution in production and from skills and growth to reputation, particularly in live trading environments where reliability is critical.
• Cultivating self-management and accountability throughout the team via leadership, clear sense of purpose and thoughtful talent management, ensuring teams can effectively own and operate business‑critical store systems.
• Lead alignment with the overarching technical strategy and work with the wider Technology organisation to craft it, ensuring it is achievable within the constraints of the store estate and legacy platforms.
• Act as a platform owner, applying product thinking to what is being built to enable and empower store systems through improved reliability, scalability and developer productivity, while driving effective partner and vendor management.
• Collaborate with the entire engineering leadership to think strategically, ensure alignment, and maintain the ability to "think big" while operating in a domain that requires safe, incremental modernisation.
• Line management of supporting Staff and Senior Engineers, as well as driving recruitment and retention within the team, building capability in operating and evolving complex, production‑critical systems.
• Drive objectives and outcomes associated with our engineering performance framework related to systems' reliability, speed of change and quality
• When vendors are involved, act as the key technical partner, owning third‑party delivery, setting the same expectations with the vendor in terms of reliability, speed of change and quality as with any the core part of the system.
• When required drive the modernisation and plan ahead the evolution of the Software delivery Lifecycle, ensuring technical debt is continuously identified, prioritised and reduced alongside delivery, enabling safer, faster and more predictable change across the store estate., As a result, the team focuses on reliability, consistency and incremental modernisation, reducing technical debt while enabling safe, scalable change across the store estate.

Our technology landscape combines modern engineering practices with highly integrated store systems, reflecting the complexity of delivering reliable payments and infrastructure across…